Vision
Why Huawei AICC
Flexible Efficient Call Centers
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Omni-Channel Access
Huawei AICC provides one-stop access by phone, from a browser, or through Social APP and other applications, for your call centers. Your customers can contact customer service personnel anytime, anywhere, and from nearly any device.
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Video Call Center
Huawei AICC provides video capabilities for your call centers, including video IVR and P2P video calls, improving customer experience.
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Full-Function Agent Workbench
Huawei AICC sorts agent workflows and business functions based on service scenarios and provides an easy-to-use one-stop agent workbench that integrates all the functions of your call center.
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Online IVR Flow Editing
On the visualized IVR flow configuration page, service administrators can quickly customize IVR flows, such as traditional voice services or text-to-speech (TTS), logical judgment, and interfaces. No major technical skills are required. You can be up and running in 5 minutes.
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Efficient Onsite Management
Huawei AICC provides real-time and post-event inspection functions and charts of various operational indicators to help you stay on top of service quality and keep abreast of the states of your call centers at a glance.