An Intelligent Bridge for Enterprise Communications
An Intelligent Bridge for Enterprise Communications
Omni-Channel Integration
Makes customer communication seamless and unified with multiple channels
Emotion Recognition and Interaction
Personalizes services by sensing customers mood changes
Deep Technological Integration
Combines AI, big data, and cloud computing for more converged services
Why Choose Sobot Intelligent Customer Service?
Why Choose Sobot Intelligent Customer Service?
10+ Languages
11 languages for workbench, 19 languages for visitors
Multiple Time Zones
The premier customer service provider with multi-time zone functionality
The Foremost BSP in China
A standout qualified business solution provider (BSP) that collaborates with WhatsApp in China
A highly professional, comprehensive, and powerful multi-language solution
Multi-language support is key to user experience and service efficiency in contact centers. It demands quality, reliability, and a broad language range.
One of the few solutions with customer service management across timezones
Global support is essential for international contact centers. Alignment with the time zones of consumers and workplaces outside China helps businesses accelerate growth.
Access to the world's most extensive customer support channels
Global access spans applets, official accounts, applications, websites, and emails in China, as well as WhatsApp, Facebook, Twitter, Discord, Line, Instagram, and Telegram.
Communication Experience Unified Across Multiple Scenarios and Channel
Communication Experience Unified Across Multiple Scenarios and Channel
Intelligent outbound call
- Lack of automatic or refined outreach.
- Manual outbound calls are labor-intensive and inefficient due to a lack of linked data information collection.
- AI voice bot replaces manual calls, handling simple questions and enabling quick batch outbound calls.
- Outreach enhanced by capturing intent and call data, analyzing insights, and messaging high-intent customers.
- Copy tailored by ranking, labeling, and classifying unknown issues, optimizing corpus data, and collating industry-specific scenarios.
- 50% lower labor costs
- 200% higher efficiency
- 150%+ more sales
Intelligent customer contact
- Voice and online support needed an intelligent reception system and integrated workbench.
- Sobot's public and private domains solution provides multi-channel interaction throughout the user lifecycle.
- Chatbot receptionist enhances first-contact resolution of simple issues for service quality and efficiency.
- Omni-channel customer service workbench
- Seamless integration of AI and human agents
Internal service sharing
- Internal employees needed better intelligent training.
- The setup platform lacked a customer service module to connect with customers and retrieve relevant data.
- Self-built systems integrated with external systems, such as PCs, applications, applets, WeChat, enterprise portals, and OAs, to provide a unified and efficient service channel for employees.
- Different systems (such as ERP and CRM) integrated for seamless data connection and process automation.
- Personalized reception and knowledge-based recommended answers improved customer experience
- An internal shared service center made management and services more open
Solution Architecture
Solution Architecture
Partner with Customers for Better Customer Service
Partner with Customers for Better Customer Service
Join Trustworthy Industry Partners for Faster Development
Join Trustworthy Industry Partners for Faster Development
Beijing Sobot Technologies
Sobot is a comprehensive customer contact center solution provider of integrated solutions for global enterprises. By combining public and private domains, marketing and services, as well as software and BPO, Sobot uses AI and big data to develop a wide range of software products, including call centers, online and voice bots, manual customer service, service tickets, WhatsApp SCRM, and BPO service management outsourcing. They help enterprises reduce costs, improve efficiency, and enhance sales and customer satisfaction.
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Beijing Sobot Technologies
Sobot is a comprehensive customer contact center solution provider of integrated solutions for global enterprises. By combining public and private domains, marketing and services, as well as software and BPO, Sobot uses AI and big data to develop a wide range of software products, including call centers, online and voice bots, manual customer service, service tickets, WhatsApp SCRM, and BPO service management outsourcing. They help enterprises reduce costs, improve efficiency, and enhance sales and customer satisfaction.
