Deterministic SRE Support Services

Application Scenarios
Service Highlights
Service Content
Service Pricing
Service Process
Related Recommendations

Application Scenarios
Service Highlights
Service Content
Service Pricing
Service Process
Related Recommendations

Application Scenarios

Service Highlights

One-Stop Global Service Reach

There are over 170 global customer service centers, with over 4,000 O&M engineers and an expert pool of more than 2,000 O&M experts, including troubleshooting experts, SRE experts, service architects, and solution architects. They are readily available to handle problems in each service domain.
Standardized Processes and Systems

Standardized processes and systems have been established to help you use the cloud more effectively. They cover event management, upgrade management, troubleshooting, expert reach, and change control.
Professional Tools and Platforms

There are robust tools and platforms that function like experts, offering efficient troubleshooting and reliable requirement management.

Service Content

Service Pricing Service Pricing

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Remote O&M Technical Support (Monthly)

Monthly subscription billed on a monthly basis

Faster Service Ticket Handling

One-time payment based on the number of packages

Direct Expert Support

One-time payment based on the number of packages

Application Scenarios

Service Ticket Handling

Expert Support

Requirement Management

Event Notifications

Service Highlights

One-Stop Global Service Reach

Standardized Processes and Systems

Professional Tools and Platforms

Service Content

Faster Service Ticket Handling

Direct Expert Support

Dedicated Chat Group

Service Response SLA

Requirement Tracking

Event Notifications

Service Pricing Service Pricing

Service Process

Confirm Requirements

Place an Order

Deliver Services

Accept

Related Recommendations

Support Plans

Huawei Cloud O&M Service