Cloud Operation Support Service

9:00–17:00 on working days

Less than 10 minutes during the service time

Regularly evaluates Huawei Cloud service resources to identify potential risks.

Identifies reliability, performance, and security risks and provides specific suggestions.

Assists customers in product capacity management, including purchasing, releasing, expanding, upgrading, and downgrading services.

Provides technical support such as consulting, configuration guidance, and troubleshooting for Huawei Cloud services.

Coordinates resources for quick troubleshooting and recovery.

Helps customers improve monitoring system, handle alarms in a timely manner, and improve proactive warning and quick recovery capabilities.

Provides backup suggestions based on customer requirements and helps customers back up tasks and review the validity of existing backups.

Schedules reasonable requirements on Huawei Cloud products, including function, performance, user experience, and other product related requirements.

Assists customers in sorting their Huawei Cloud IT assets.

Provides cost analysis and suggestions on the cloud resource usage.

Provides summary reports that include customer cloud resource statuses, service support Huawei Cloud has provided for customers, and suggestions offered based on Huawei Cloud best practices.