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Cloud Operations Center (COC)

Provides a secure, efficient, and AI-powered O&M platform, enabling you to seamlessly manage all your cloud resources in one place

Stable and Reliable

Leverages Huawei Cloud's deterministic operations methodology and years of industry best practices

Secure and Efficient

Backed by industry-leading risk assessment models and a comprehensive security and protection system, supported by extensive experience in secure production

Proactive O&M

Enhances service resilience and promotes O&M transformation through proactive chaos drills and evaluation-based optimizations

Why Huawei Cloud COC?

One-Stop O&M Platform

Centralized management and O&M
Synergized ITSM, ITOM, and CloudOpsBrain
Seamless operations without platform switching

"One Cloud" User Experience

Full-spectrum resource management covering Huawei Cloud and customer IDC scenarios
Multi-perspective data displays for data value mining and informed decision-making
O&M capabilities extend to customer IDCs and multi-cloud scenarios

All-in-One Solution

Atomic O&M capabilities
Tailored solutions based on the accumulated experience of Huawei Cloud O&M experts
Simplified O&M based on best practices derived from secure production, O&M brain, and fault management scenarios

Resolving Your Service Pain Points with 5 O&M Solutions

O&M Situation Awareness Dashboard
Full-Lifecycle Resource Management
Change Risk Control and Operations Trustworthiness
Standardized Fault Management
Intelligent Chaos Drills

O&M Situation Awareness Dashboard

Overview

The dedicated O&M BI dashboard caters to various O&M roles, aiding in optimization, insights, and decision-making

Highlights

Rich Metrics

Access 30+ preset O&M metrics, providing insights into your cloud resources across 7 perspective-based dashboards and a comprehensive enterprise-level O&M sandbox

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Full-Lifecycle Resource Management

Overview

Full-lifecycle resource management is available, including resource definition, request, provisioning, O&M, changes, configurations, renewal, and recycling, building a unified resource management center

Highlights

Full-Lifecycle Management

Eliminates breakpoints in the entire user resource management journey, improving user resource management efficiency and O&M effectiveness

Resource Management Center

Enables visualized management of user resources from a global perspective and supports multi-cloud and cross-account centralized O&M

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Change Risk Control and Operations Trustworthiness

Overview

Integration of management and control models based on Huawei SREs' best practices in secure production, providing you with trustworthy, stable, and reliable O&M capabilities

Highlights

All-Round Operations Trustworthiness

Ensures operational security pre, during, and post changes, supported personnel risk assessment capabilities, high-risk command alerting, and automated inspection

AI-powered Risk Assessment

Helps you identify and mitigate operation risks using the innovative method of building AI-powered models for assessing personnel competences and OREO algorithms for identifying high-risk operations

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Standardized Fault Management

Overview

The standardized fault management process and WarRoom facilitate efficient fault synergy and rapid fault recovery

Highlights

Standardized Process

Provides a standardized troubleshooting process on Huawei Cloud. Bolstered by contingency plans and the WarRoom-based synergy of O&M engineers, R&D teams, and other personnel, this standardized process helps you handle faults encountered with ease

O&M knowledge Base

Encompasses a rich repository of O&M knowledge derived from historical faults and expertise, enabling swift handling of known faults and the accumulation of experience in handling unknown fault

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Intelligent Chaos Drills

Overview

Full-stack chaos engineering solutions enable you to quickly evaluate the potential resilience risks of applications and continuously monitor application architecture

Highlights

E2E Chaos Engineering Solutions

Provide E2E chaos drill capabilities based on your service scenarios from four dimensions: risk analysis, contingency plans, drill execution, and drill review

Failure Mode Library

Introduces the methodology of analyzing fault scenarios from the perspective of fault tolerance, and leverages Huawei Cloud SREs' years of accumulated experience in fault handling through the failure mode library

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