Customer Engagement Center
Setting Up the First Call in Five Steps
Setting Up the First Call in Five Steps
Understand how to configure agents and perform inbound and outbound call operations
Basic Operation Guide
Basic Operation Guide
Configuring Agents
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1、Manage agents
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2、Configure a called route
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3、Log in to the softphone as an agent
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4、Sign in to the call center and set the agent status to idle
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5、Answer an inbound customer call
Configuring an IVR Flow
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1、Upload a voice file
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2、Create an exception handling flow
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3、Create a main flow
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4、Configure a called route
Configuring Web Customer Service
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1、Manage agents
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2、Configure a channel
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3、Log in to the softphone
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4、Sign in to the call center and set the agent status to idle
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5、Answer an inbound customer call
Configuring an Intelligent Robot
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1、Configure a resource template
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2、Manage intentions
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3、Orchestrate a flow
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4、Manage robots
FAQs
FAQs
How Do I Fill in the End Date When Submitting the Qualification for a Long-Term Valid Business License?
Enter a date 10 years later than the start date of the business license validity period。
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Are Mobile Number Resources Available from Huawei?
According to national laws and regulations, mobile numbers cannot be used for call center services. Therefore, mobile numbers are not provided。
Are Inspection Agents Free of Charge?
Inspection agents are charged. The system does not distinguish voice agents from inspection agents, so you can also configure inspection agents to answer inbound calls。
How Do I Query a Tenant ID?
Sign in to the call center and choose Channel Configuration > Call Center Configuration > Basic Information. On the Basic Information page, view the tenant space ID。
Can Agents Use Mobile Phones to Answer Calls?
Configure screen pop-ups for inbound calls. For details, see Configuring a Mobile Agent in the CEC。