GSL Service Statement
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GSL Service Statement
This Service Agreement (hereinafter referred to as "this Agreement") describes your rights, obligations, and responsibilities of using Huawei Cloud services. Please read the terms carefully, especially the terms that have a significant impact on your rights and interests, such as exemption from liability and limitation of liability. Such terms are in bold in this Agreement
You understand and agree that by using any service as stated under this Agreement, you are deemed to have read and agree to the General Terms of Service in this Agreement and the Dedicated Terms of Service for the service you use. By using any service under this Agreement, this Agreement shall become legally binding on you. If you do not agree to part or all of the terms of this Agreement, you shall stop using any such related services.
1. General Terms of Service
1.1 Contracting Entity: This Agreement is entered into by and between Huawei Cloud Contracting Party as defined in Section 15.4 of Huawei Cloud Customer Agreement (hereinafter referred to as "Huawei Cloud", or "We") and you (or "User"). Once this Agreement takes effect, it has legal effect between you and Huawei Cloud. You acknowledge that you shall be a natural person, legal person, or other organization that has full capacity for civil conduct, and may independently carry out civil juristic acts. If the foregoing is not true, please do not use this Service. Otherwise, you shall bear all consequences caused thereby. In addition, Huawei Cloud has the right to cancel (or permanently freeze) your account and claim compensation from you . In the event that you register on behalf of a company or other legal entity, you represent and warrant that you are an authorized representative of the company or legal entity to bind such company or legal entity to the terms of this Agreement.
1.2 Separate Agreement: If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate this Service, you may sign a separate agreement with us or our partners. You acknowledge and agree that you will remain bound by the separate agreement mentioned in this article if you are authorized to access and use this Service.
1.3 Agreement Update: This Agreement is subject to change. We will notify you of any changes to this Agreement by posting a notice on our website or by other means. You can also visit our website to read the latest service agreement. If you do not agree to part or all of the latest version of this Agreement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest version of this Agreement.
1.4 Service Maintenance: We may maintain this Service from time to time through application upgrade, patch installation, or bug fixing. We will use our reasonable efforts to notify you of such maintenance events (except for emergency maintenance). You agree to use your best efforts to comply with any notified cooperation requirements.
1.5 Your Content
1.5.1 The definition and related regulations of "Your Content" are subject to the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html ).
1.5.2 In terms of your content, except as required by laws and regulations or for your use of this Service, Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.
1.5.3 You have the right to upload, delete, and modify your content. Exercise caution when deleting or modifying data and you shall solelly bear the consequences of these operations.
1.5.4 You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.
1.6 You shall be responsible for your end users. If your end users violate laws and regulations when using services related to this Agreement, or improperly use related services and cause damages to third parties or Huawei Cloud, you shall be liable for compensation.
1.7 Our Limited Warranty
1.7.1 The provision of a Huawei Cloud service is based on the availability status and product features of the cloud service at the time of provisioning, and does not constitute a commitment of Huawei Cloud to provide the cloud service for a long time after a certain lifecycle of the cloud service ends.
1.7.2 You understand and agree to our limited warranty in terms of the SLA in Clause 4.3 "Our Limited Warranty" of the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html )
1.8 Agreement by Both Parties.
1.8.1 You understand and agree that your use of this Service must comply with applicable laws and regulations. We provide you with standard services only in accordance with your instructions and are not responsible for the legal compliance of your use of this Service. If we reasonably believe that you have violated laws, regulations, or the rights of third parties when using this Service, or violated the terms of related agreements (including Legal Statement, Privacy Statement, Acceptable Use Policy, Huawei Cloud Customer Agreement, and other agreements related to you on the Huawei Cloud official website) ("Prohibited Content"), we have the right to delete Prohibited Content, prohibit your use of related services and access to related content, or suspend services. In addition, you shall compensate for all losses caused to Huawei Cloud attributable to your default, breach, violation, act or omission.
1.8.2 Huawei Cloud provides O&M only for Huawei Cloud services. You shall ensure the security and stability of your network and devices. If any device fault or network interruption occurs due to your own or third-party reasons, you shall resolve the issue in a timely manner to avoid impact on Huawei Cloud services.
1.8.3 When the lifecycle of a specific cloud service product reaches the end of marketing (EOM), end of service and support (EOS), or end of all service activities, we will useour best commercial efforts to notify you. After reading and understanding the notification, you can agree to upgrade related services or migrate related services to updated software and hardware.
1.9 Disclaimer
1.9.1 You understand and agree that we are not liable for unavailability of this Service in the following situations:
1) Service unavailability or any legal consequences caused by your refusal to provide relevant information or the information provided does not meet service requirements
2) Service unavailability due to force majeure
3) Service unavailability due to your reasons or other non-Huawei Cloud reasons
4) Service unavailability during regular service maintenance
1.9.2 You understand and agree that before the lifecycle of a specific cloud service reaches the end of all service activities, we will use our best commercial efforts to notify you. You need to migrate or upgrade related workloads within a certain time window based on the notification of Huawei Cloud. If you do not choose to upgrade this Service to a new version available, you agree that Huawei Cloud has the right to automatically upgrade it when the right opportunity arises. We shall not be held liable for any potential service outage arising from the upgrade.
2. GSL cellular IoT traffic Terms of Service
2.1 Service Content
Global SIM Link (GSL) provides wireless cellular connection for your IoT devices based on local tariff standards, while serving as a one-stop platform that allows you to manage data, SIM cards, tags, and automation rules for one-click access and global reachability.
2.2 Collection and Processing of Your Personal Data
you understand and agree that HUAWEI CLOUD has the right to collect, use, and process your personal data in accordance with the Privacy Policy Statement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_prp.html ). Huawei Cloud promises to respect and protect your privacy in accordance with the Privacy Policy Statement.
2.3 Processing Your Content Data
You understand and agree that the parties shall process the personal data contained in Your Content in accordance with the Data Processing Addendum (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_dpa.html ). Huawei Cloud promises to process the personal data contained in Your Content in accordance with the Data Processing Addendum.
2.4 Restrictions
2.4.1 When using this service, you must strictly comply with applicable laws and regulations, including but not limited to obtaining and maintaining necessary and valid qualifications, licenses, and authorization during the use of this Service. The IoT data content must be legal, and does not infringe any third party's legal rights and interests.
2.4.2 If a third party complains about the use of this Service, you should respond quickly and cooperate with Huawei Cloud to handle the complaints. In addition, you should give a formal reply in the format specified by Huawei Cloud within six hours after receiving the Huawei Cloud notice.
2.4.3 You are responsible for the security, applicability, and marketability of your system and network. Huawei Cloud does not assume any obligation or responsibility for the security and availability of your system or network.
2.5 Service Pricing
This Service supports one-off subscription of yearly or monthly plans and pay-per-use data pools by account. A SIM card will be suspended when the plan data is used up. You can subscribe to an add-on to resume the card. The pay-per-use data pool fee is deducted online based on the actual daily data usage. Ensure that the balance in your Huawei Cloud account is sufficient to cover any upcoming charges.
2.6 Disclaimer
You understand and agree that we are not liable for unavailability of this Service in the following situations:
(1) This Service is provided based on carrier capabilities and resources. Due to uncertainties in communication capabilities, systems, networks, and resources, Huawei Cloud cannot ensure that services are free of defects but promises to continuously improve service quality and service level.
(2) This Service relies on the network services of telecom carriers and the Internet and may be affected by unstable factors in each process. We are not liable for any interruption, delay, suspension or other service issues caused by power failures, billing system faults, computer errors or viruses, hacker attacks, SMS bombing, identity theft, data loss, or any other cause beyond the reasonable control of Huawei Cloud.
(3) Network faults, device faults, or configuration adjustment of non-Huawei devices.
(4) Hacker attacks on your applications.
(5) Data (including passwords) leakage or loss due to your own actions.
(6) Your violations of the information control, traffic control, or information security control rules of the platform.
(7) Your failure to comply with the product documentation or usage recommendations of this Service.
(8) Requirements of regulators.
2.7 Other Special Notes
2.7.1 You understand and agree that the information you provide in this Service is true, accurate, legal, and valid. If the information you provide violates this warranty, you shall be held liable for any and all consequences.
2.7.2 We may update service requirements according to changes of our services and/or policies and release them in this agreement. You are advised to review this statement periodically for any changes.
2.7.3 You understand and agree that your IoT SIM cards cannot be resold by single card, used on non-IoT devices such as mobile phones, used to send junk messages or make fraud and harassment calls, or used to engage in illegal/criminal activities or public order offense. If you violate the preceding commitments, you shall bear all consequences and liability arising therefrom.
3. GSL International Voice Service Terms
3.1 Service Content
Global SIM Link (GSL) provides international voice service (hereafter refer to as This Service) for enterprises through API calling or Session Initiation Protocol (SIP) trunk.
3.2 Collection and Processing of Your Personal Data
You understand and agree that Huawei Cloud is entitled to collect, use, and process your personal data in accordance with the Privacy Statement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_prp.html).
3.3 Processing Your Content Data
You understand and agree that you are responsible for lawful collection, use, and transfer of personal data (including but not limited to phone numbers) contained in Your Content in accordance with applicable personal data protection laws. Huawei Cloud is entrusted to process these personal data, as described in the following:
Data types and processing purposes
When providing GSL international voice service, we process the personal data (such as phone numbers) provided by you or your end users through SIP or APIs. In addition, we provide communication charging data records (CDRs) for query or other purpose.
Processing period
The processing period is determined by you. The processed data will be deleted immediately after you unsubscribe from this Service or the processing ends.
Processing locations
The location of the processing is the selected region of the service.
Sub-processor
To fulfill the contract, you agree that we entrust and transfer the phone numbers provided by you or your end users to international third-party service providers for processing. The phone numbers are used in voice call by you or your end users. We will sign a data processing agreement (DPA) and data transfer agreement (DTA) with third-party service providers to ensure that they process personal data for the preceding purposes, and take appropriate organizational and technical measures to protect the data.
You understand and agree that both parties will process personal data contained in Your Content in accordance with the Data Processing Addendum (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_dpa.html).
3.4 Constraints
3.4.1 When using this Service, you must strictly comply with applicable laws and regulations, including but not limited to obtaining and maintaining necessary and valid qualifications, licenses, and authorization during the use of this Service. The voice call must be legal, and does not infringe any third party's legal rights and interests.
3.4.2 If a third party complains about the use of this Service, you should respond quickly and cooperate with Huawei Cloud to handle the complaints. In addition, you should give a formal reply in the format specified by Huawei Cloud within 6 hours after receiving the Huawei Cloud notice.
3.4.3 You are responsible for the security, applicability, and marketability of your system and network. Huawei Cloud does not assume any obligation or responsibility for the security and availability of your system or network.
3.4.4 You promise that the files and information to be submitted when you apply for this Service will be authentic, accurate, and complete, and comply with relevant laws and regulations. If the files and information are changed, you shall notify Huawei Cloud in written form.
3.4.5 Before using this Service to provide voice call services, you must obtain the consent from the call recipients. You shall not call any recipient that has explicitly refused to receive calling unless you have obtained explicit authorization. Otherwise, you shall be liable for any problems arising therefrom, and Huawei Cloud shall not suffer any loss.
3.4.6 Without prior written consent of Huawei Cloud, you shall not sublease, resell, lend, or provide all or part of this Service to any third party directly or indirectly.
3.4.7 Do not call users in batches or persistently call the same user. Otherwise, Huawei Cloud has the right to disable your voice services immediately. If a third-party complaint is caused, you shall be liable for all the problems and compensation and protect Huawei Cloud from any loss.
3.5 Service Pricing
This Service uses pay-per-use billing based on actual usage. Ensure that your Huawei Cloud account has sufficient balance for fee deduction.
3.6 Disclaimer
You understand and agree that we are not liable for unavailability of this Service in the following situations:
(1) This Service is provided based on carrier capabilities and resources. Due to uncertainties in communication capabilities, systems, networks, and resources, Huawei Cloud cannot ensure that services are free of defects but promises to continuously improve service quality and service level.
(2) This Service relies on the network services of telecom carriers and the Internet and may be affected by unstable factors in each process. We are not liable for any interruption, delay, suspension or other service issues caused by power failures, billing system faults, computer errors or viruses, hacker attacks, unauthorized data usage, data loss, or any other cause beyond the reasonable control of Huawei Cloud.
(3) Network faults, device faults, or configuration adjustment of non-Huawei devices.
(4) Hacker attacks on your applications.
(5) Data (including passwords) leakage or loss due to your own actions.
(6) Your violations of the information control, traffic control, or information security control rules of the platform.
(7) Your failure to comply with the product documentation or usage recommendations of this Service.
(8) Requirements of regulators.
3.7 Other Special Notes
3.7.1 You understand and agree that the information you provide in this Service is true, accurate, legal, and valid. If the information you provide violates this warranty, you shall be held liable for any and all consequences.
3.7.2 Huawei Cloud international voice server is deployed in the Hong Kong data center. When using this Service, you agree to authorize Huawei Cloud to entrust third-party voice service providers and carriers to handle cross-border data transfer.
3.7.3 You understand and agree that the sender number, recipient number, and sending time involved in a voice call will be provided to third-party voice service providers to complete the voice call.
3.7.4 According to Clause 3.3 "Processing Your Content Data" in this Agreement, if the voice call content contains sensitive personal data, you shall obtain the data subject's consent before sending and send data in compliance with laws and regulations as a personal data controller. If you send content that contains sensitive personal data without the data subject's consent, you shall be liable for all consequences.
3.7.5 We may update service requirements according to changes of our services or policies and release them in this agreement. You are advised to review this statement periodically for any changes.
Last updated: July 18, 2024
You can see what is updated in GSL Service Statement History Version.