Workspace Service Agreement
Print
Workspace Service Agreement
This Service Agreement ("this Agreement") describes your rights, obligations, and responsibilities of using Huawei Cloud services. Please read the terms carefully, especially those that have a significant impact on your rights and interests, such as exemption from liability and limitation of liability. Such terms are in bold in this Agreement.
You understand and agree that by using any service as stated under this Agreement, you are deemed to have read and agreed to the General Terms of Service in this Agreement and the Dedicated Terms of Service for the service you use. By using any service under this Agreement, this Agreement shall become legally binding on you. If you do not agree to part or all of the terms of this Agreement, you shall stop using any such related services.
1. General Terms of Service
1.1 Contracting Entity. This Agreement is entered into by and between Huawei Cloud Contracting Party ("Huawei Cloud" or "We") as defined in Section 15.4 of the Huawei Cloud Customer Agreement and you ("User"). Once this Agreement takes effect, it has legal effect between you and Huawei Cloud. You acknowledge that you shall be a natural person, legal person, or other organization that has full capacity for civil conduct, and may independently carry out civil juristic acts. If the foregoing is not true, please do not use any Huawei Cloud services. Otherwise, you shall bear all consequences caused thereby. In addition, Huawei Cloud has the right to cancel (or permanently freeze) your account and claim compensation from you. In the event that you register on behalf of a company or other legal entity, you represent and warrant that you are an authorized representative of the company or legal entity to bind such company or legal entity to the terms of this Agreement.
1.2 Separate Agreement. If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate this Service, you may sign a separate agreement with us or our partners. You acknowledge and agree that you will remain bound by the separate agreement mentioned in this article if you are authorized to access and use this Service.
1.3 Agreement Update. This Agreement is subject to change at any time. We will notify you of any changes to this Agreement by posting a notice on our website or by other means. You can also visit our website to read the latest service agreement. If you do not agree to part or all of the latest version of this Agreement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest version of this Agreement.
1.4 Service Maintenance. We may maintain this Service from time to time through application upgrade, patch installation, or bug fixing. We will use our reasonable efforts to notify you of such maintenance events (except for emergency maintenance). You agree to use your best efforts to comply with any notified cooperation requirements.
1.5 Your Content
1.5.1 The definitions and related regulations of "Your Content" are subject to the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html)
1.5.2 In terms of Your Content, except as required by laws and regulations or for your use of this Service, Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.
1.5.3 You have the right to upload, delete, and modify Your Content. Exercise caution when deleting or modifying data and you shall solely bear the consequences of these operations.
1.5.4 You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.
1.6 You shall be responsible for your end users. If your end users violate laws and regulations when using services related to this Agreement, or improperly use related services and cause damages to third parties or Huawei Cloud, you shall be liable for compensation.
1.7 Our Limited Warranty
1.7.1 The provisioning of a Huawei Cloud service is based on the availability status and product features of the cloud service at the time of provisioning, and does not constitute a commitment of Huawei Cloud to providing the cloud service for a long time after a certain lifecycle of the cloud service ends.
1.7.2 You understand and agree to our limited warranty in terms of the SLA in Clause 4.3 "Our Limited Warranty" of the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html).
1.8 Agreement by Both Parties
1.8.1 You understand and agree that your use of this Service must comply with applicable laws and regulations. We provide you with standard services only in accordance with your instructions and are not responsible for the legal compliance of your use of this Service. If we reasonably believe that you have violated laws, regulations, or the rights of third parties when using this Service, or violated the terms of related agreements (including the Legal Statement, Privacy Statement, Acceptable Use Policy, Huawei Cloud Customer Agreement, and other agreements related to you on the Huawei Cloud official website) ("Prohibited Content"), we have the right to delete Prohibited Content, prohibit your use of related services and access to related content, or suspend services. In addition, you shall compensate for all losses caused to Huawei Cloud attributable to your default, breach, violation, act, or omission.
1.8.2 Huawei Cloud only provides O&M for Huawei Cloud services. You shall ensure the security and stability of your network and devices. If any device fault or network interruption occurs due to your own or third-party reasons, you shall resolve the issue in a timely manner to avoid impact on Huawei Cloud services.
1.8.3 When the lifecycle of a specific cloud service product reaches the end of marketing (EOM), end of service and support (EOS), or end of all service activities, we will use our best commercial efforts to notify you. After reading and understanding the notification, you can agree to upgrade related services or migrate related services to updated software and hardware.
1.9 Disclaimer
1.9.1 You understand and agree that we are not liable for unavailability of this Service in the following situations:
1) Service unavailability or any legal consequences caused by your refusal to provide relevant information or the information provided does not meet service requirements
2) Service unavailability due to force majeure
3) Service unavailability due to your reasons or other non-Huawei Cloud reasons
4) Service unavailability during regular service maintenance
1.9.2 You understand and agree that before the lifecycle of a specific cloud service reaches the end of all service activities, we will use our best commercial efforts to notify you. You need to migrate or upgrade related workloads within a certain time window based on the notification of Huawei Cloud. If you do not choose to upgrade this Service to a new version that has become available, you agree that Huawei Cloud has the right to automatically upgrade it when the right opportunity arises. We shall not be held liable for any potential service outage arising from the upgrade.
2. Huawei Cloud Workspace Terms of Service
2.1 Service Content
Huawei Cloud Workspace provides Workspace desktops and Application Streaming. Workspace desktops can be quickly created, deployed, and managed. Users can apply for and use Workspace desktops on demand without deploying a large amount of hardware. Application Streaming is an application streaming transmission service hosted on Huawei Cloud. You can run desktop applications on cloud servers and securely transmit the applications to devices through streams. End users can access the applications from multiple devices anywhere, implementing on-demand, secure, and low-cost access.
2.2 Collection and Processing of Your Personal Data
For the entire service process, you understand and agree that Huawei Cloud is entitled to collect, use, and process your personal data in accordance with the Privacy Statement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_prp.html).
2.3 Data Processing of Your Content
You understand and agree that you shall, in accordance with applicable personal data protection laws, be responsible for the legality of the collection, use, and transmission of personal data in Your Content. Such personal data includes the account information, desktop service information, and device information of your end users, and information about the cloud applications that your end users are authorized to use. Huawei Cloud is entrusted to process the personal data in Your Content as follows:
- Data types and purposes
1) When you manage users in Workspace, we will process the user account information (including the username, password, email address, and mobile number) you enter to provide the end-user management service for you.
2) When your end users log in to Workspace from a client, we will process your enterprise ID (enterprise name) and the account information, verification code, user ID, and login device information (such as IP address, MAC address, UUID, or Android ID) of your end users to provide the end-user identity authentication service for you.
3) When your end users use Workspace, we will process information of the end users, such as the account, desktop host (such as the host name, ID, IP address, and MAC address), OS (such as the OS type and system status), application (such as the application name and version), desktop and application usage record, application log, and usage duration (such as start time and end time). We will also process the content data uploaded by you or your end users to this Service, such as text, images, and videos. In this way, we can provide your end users with Workspace desktops or Application Streaming, and provide you with the O&M service for Workspace or Application Streaming.
- Period
By default, application log information will be retained for six months. Other information will be deleted immediately upon unsubscription.
- Location
The location of the processing is the selected Huawei Cloud region of this Service.
- Sub-trustees
We will not entrust any third parties to process the personal data contained in Your Content.
- Cross-border transfer
We will not transfer the personal data contained in Your Content out of the selected Huawei Cloud region of this Service.
You understand and agree that both parties shall process the personal data contained in Your Content in accordance with the Data Processing Addendum (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_dpa.html).
2.4 Cooperation You Need to Provide
When you create a desktop or application streaming instance on Huawei Cloud Workspace, you can use customized private images. Huawei Cloud does not provide any support for the OSs or other software you install. No express or implied warranty is made, and Huawei is not liable for any loss or liability caused by the OSs or other software you install. End users are responsible for OS security hardening and vulnerability patch upgrade, and need to download the patches from the official website. If data leakage or other legal issues occur due to the non-official OSs or software that you or your end users use, Trojan horses, or backdoors, you understand and agree to voluntarily bear the consequences and ensure that Huawei Cloud will not suffer any losses.
2.5 Restrictions
When using Huawei Cloud Workspace, you shall be responsible for the source and content of your end users' service data, and shall not:
(1) violate related laws and regulations of the country/region where your business is operated, or use Huawei Cloud Workspace or Application Streaming to perform technical behaviors that endanger network security, such as computer viruses, network attacks, and network intrusions.
(2) use Huawei Cloud Workspace or Application Streaming to publish any content that violates laws, regulations, or national policies.
In the event of any of the above, we have the right to unilaterally suspend or terminate this Service and ask you to compensate us for any and all losses arising therefrom. In addition, we have the right to withhold any cloud service fees or support service fees you have already paid.
Last updated: April 22, 2025