Huawei Cloud KooPhone Service Agreement
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Huawei Cloud KooPhone Service Agreement
This Service Agreement (hereinafter referred to as "this Agreement") describes your rights, obligations, and responsibilities of using Huawei Cloud services. Please read the terms carefully, especially the terms that have a significant impact on your rights and interests, such as exemption from liability and limitation of liability. Such terms are in bold in this Agreement.
You understand and agree that by using any service as stated under this Agreement, you are deemed to have read and agree to the General Terms of Service in this Agreement and the Dedicated Terms of Service for the service you use. By using any service under this Agreement, this Agreement shall become legally binding on you. If you do not agree to part or all of the terms of this Agreement, you shall stop using any such related services.
1. General Terms of Service
1.1 Contracting Entity: This Agreement is entered into by and between Huawei Cloud Contracting Party as defined in Section 15.4 of Huawei Cloud Customer Agreement (hereinafter referred to as "Huawei Cloud", or "We") and you (or "User"). Once this Agreement takes effect, it has legal effect between you and Huawei Cloud. You acknowledge that you shall be a natural person, legal person, or other organization that has full capacity for civil conduct, and may independently carry out civil juristic acts. If the foregoing is not true, please do not use this Service. Otherwise, you shall bear all consequences caused thereby. In addition, Huawei Cloud has the right to cancel (or permanently freeze) your account and claim compensation from you . In the event that you register on behalf of a company or other legal entity, you represent and warrant that you are an authorized representative of the company or legal entity to bind such company or legal entity to the terms of this Agreement.
1.2 Separate Agreement: If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate this Service, you may sign a separate agreement with us or our partners. You acknowledge and agree that you will remain bound by the separate agreement mentioned in this article if you are authorized to access and use this Service. If this Agreement conflicts with the separate agreement, the separate agreement shall prevail.
1.3 Agreement Update: This Agreement is subject to change. We will notify you of any changes to this Agreement by posting a notice on our website or by other means. You can also visit our website to read the latest service agreement. If you do not agree to part or all of the latest version of this Agreement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest version of this Agreement.
1.4 Service Maintenance: We may maintain this Service from time to time through application upgrade, patch installation, or bug fixing. We will use our reasonable efforts to notify you of such maintenance events (except for emergency maintenance). You agree to use your best efforts to comply with any notified cooperation requirements.
1.5 Your Content
1.5.1 The definition and related regulations of "Your Content" are subject to the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html).
1.5.2 In terms of your content, except as required by laws and regulations or for your use of this Service, Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.
1.5.3 You have the right to upload, delete, and modify your content. Exercise caution when deleting or modifying data and you shall solely bear the consequences of these operations.
1.5.4 You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.
1.6 You shall be responsible for your end users. If your end users violate laws and regulations when using services related to this Agreement, or improperly use related services and cause damages to third parties or Huawei Cloud, you shall be liable for compensation.
1.7 Our Limited Warranty
1.7.1 The provision of a Huawei Cloud service is based on the availability status and product features of the cloud service at the time of provisioning, and does not constitute a commitment of Huawei Cloud to provide the cloud service for a long time after a certain lifecycle of the cloud service ends.
1.7.2 You understand and agree to our limited warranty in terms of the SLA in Clause 4.3 "Our Limited Warranty" of the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html).
1.8 Agreement by Both Parties
1.8.1 You understand and agree that your use of this Service must comply with applicable laws and regulations. We provide you with standard services only in accordance with your instructions and are not responsible for the legal compliance of your use of this Service. If we reasonably believe that you have violated laws, regulations, or the rights of third parties when using this Service, or violated the terms of related agreements (including Legal Statement, Privacy Statement, Acceptable Use Policy, Huawei Cloud Customer Agreement, and other agreements related to you on the Huawei Cloud official website) ("Prohibited Content"), we have the right to delete Prohibited Content, prohibit your use of related services and access to related content, or suspend services. In addition, you shall compensate for all losses caused to Huawei Cloud attributable to your default, breach, violation, act or omission.
1.8.2 Huawei Cloud provides O&M only for Huawei Cloud services. You shall ensure the security and stability of your network and devices. If any device fault or network interruption occurs due to your own or third-party reasons, you shall resolve the issue in a timely manner to avoid impact on Huawei Cloud services.
1.8.3 When the lifecycle of a specific cloud service product reaches the end of marketing (EOM), end of service and support (EOS), or end of all service activities, we will use our best commercial efforts to notify you. After reading and understanding the notification, you can agree to upgrade related services or migrate related services to updated software and hardware.
1.9 Disclaimer
1.9.1 You understand and agree that we are not liable for unavailability of this Service in the following situations:
1) Service unavailability or any legal consequences caused by your refusal to provide relevant information or the information provided does not meet service requirements
2) Service unavailability due to force majeure
3) Service unavailability due to your reasons or other non-Huawei Cloud reasons
4) Service unavailability during regular service maintenance
1.9.2 You understand and agree that before the lifecycle of a specific cloud service reaches the end of all service activities, we will use our best commercial efforts to notify you. You need to migrate or upgrade related workloads within a certain time window based on the notification of Huawei Cloud. If you do not choose to upgrade this Service to a new version available, you agree that Huawei Cloud has the right to automatically upgrade it when the right opportunity arises. We shall not be held liable for any potential service outage arising from the upgrade.
2. KooPhone Terms of Service
2.1 Service Content
KooPhone (hereinafter referred to as "this Service") is a cloud-based virtual phone service provided by Huawei Cloud. This SaaS for enterprise customers includes cloud phones for both general and industry-specific use. Customers can quickly create, deploy, use, and centrally manage and maintain their cloud phones.
2.1.1 This Service has a client side and a cloud side.
(1) The client side is both app (hereinafter referred to as "App") and HTML5 page (hereinafter referred to as "HTML5"). The App is only for Android. After purchasing this Service, you can download and install the App through a link, or directly visit the HTML5 page to log in to the KooPhone client. The client is your device's point of access to this Service. You can click Sign In on the client to connect your device and the cloud, then access the cloud through the network environment of your physical device (for example, mobile phone or computer).
(2) The cloud side includes modules such as the device-cloud synergy engine, device simulation, and cloud phone OS. These modules provide functions such as cloud phone instance management, cross-screen sharing and interaction, and security management. These functions may be optimized or modified for user requirements, service version changes, or unilateral judgment of Huawei Cloud, or they may be suspended for scheduled or unscheduled maintenance.
2.1.2 You can use Huawei Cloud OrgID to manage enterprise organization and user information. Before using this Service and OrgID, carefully read this Agreement and the Huawei Cloud OrgID Service Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/tsa-orgid.html).
2.2 Collection and Processing of Your Personal Data
For the entire service process, you understand and agree that Huawei Cloud is entitled to collect, use, and process your personal data in accordance with the Privacy Statement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_prp.html).
2.3 Processing Your Content Data
You understand and agree that you are responsible for lawful collection, use, and transfer of personal data (user login accounts and passwords) contained in Your Content in accordance with applicable personal data protection laws. Huawei Cloud is entrusted to process the personal data contained in Your Content. The description of processing is as follows:
- Personal data types and purposes of the processing
When you create users as an administrator, the user login accounts and passwords are processed to provide your end users with the login authentication function.
- Duration of the processing
The duration of processing is determined by you. The processing ends immediately when you unsubscribe from the Service or when you voluntarily delete personal information contained in Your Content.
- Personal data Location of the processing
The Personal data Location of the processing is the location of the region where the service you select is located.
- Sub-Processors of the processing
We will not entrust the personal data contained in Your Content to third parties for processing.
- Personal data cross-border transfer of the processing
We will not transfer the personal data contained in Your Content out of the location of the region where the service you select is located.
You understand and agree that the parties shall process the personal data contained in Your Content in accordance with the Data Processing Addendum (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_dpa.html).
2.4 Cooperation You Need to Provide
2.4.1 This Service can only be purchased by enterprise users using their enterprise accounts. If you are an individual user (natural person or consumer), please understand that we will not be able to provide you with this Service.
2.4.2 The client of this Service is both an app and an HTML5 client. The App is only for Android. You need to download the App and install it on a local device before logging in to a cloud phone. If data leakage or other legal issues occur due to non-genuine operating systems or software or Trojan horses, you understand and agree to voluntarily bear the consequences and ensure that Huawei Cloud will not suffer any loss.
2.5 Restrictions
2.5.1 You may not use this Service to:
(1) Conduct unfair competition through this Service, including but not limited to away from keyboard, brushing, click frauds, traffic hijacking, and obstruction of other operations.
(2) Perform any act that infringes any rights of a third party.
(3) Purchase and use this Service from any channel using an OrgID organization account distributed by an enterprise that has not completed Huawei Cloud enterprise authentication or purchased this Service.
(4) Use this Service to engage in acts that infringe upon trade secrets, cyber security, product security, and/or personal data and privacy of other operators or organizations.
(5) Use this Service to bypass or violate laws and regulations, especially those about intellectual property rights.
(6) Violate applicable laws and regulations, Acceptable Use Policy of Huawei Cloud, or Huawei Cloud security management policies during the use of this Service.
(7) Conduct, promote, facilitate, or allow any illegal, unlawful, infringing, harmful, or fraudulent activities, including but not limited to any activities for the purpose of harming or attempting to harm minors, bypassing Internet supervision stipulated by any applicable laws and regulations, or any activities associated with pornography, illegal gambling, Ponzi, cyberattacks, phishing, damage to and unauthorized interception of any system, program or data, unauthorized monitoring of service data or traffic, or virtual currency mining or transactions.
2.5.2 If you have infringed on any of the above restrictions, we have the right to suspend or terminate the provision of this Service and require you to compensate us for all losses incurred therefrom (including direct and indirect losses, legal fees, attorney fees, travel expenses, and insurance premiums). In addition, we will not refund your cloud service fees and corresponding support service fees. We reserve the right to decide whether to restrict or stop the use of your account based on the severity of your violation of laws and regulations.
2.5.3 Special Compliance: If you use this Service to create groups or carry out business in specific industries (e.g. education, healthcare, and finance), please comply with the market admission requirements, user data protection laws, and content management laws of the relevant countries/regions. If you violate the preceding applicable laws and regulations, you shall independently bear the losses or liabilities you have suffered, and compensate us for all the losses incurred therefrom (including direct and indirect losses, legal fees, attorney fees, travel expenses, and insurance premiums).
2.6 Service Pricing
2.6.1 This Service has both pay-per-use and yearly/monthly modes available.
2.6.2 Huawei Cloud generates a bill and deducts the fee on the third day of the next calendar month after you place an order.
2.6.3 If any fee deduction of Huawei Cloud fails or the subscription period has expired, your use of this Service will enter the grace period. The grace period is seven (7) days. During the grace period, you can still use this Service.
2.6.4 After the grace period ends, the retention period starts. The retention period is seven (7) days. During the retention period, you cannot use this Service, but your data is still retained. After the retention period expires, your data will be deleted.
2.6.5 During the grace period or retention period, you can pay for this Service using a payment method recognized by Huawei Cloud. After the payment is successful, we will resume providing this Service as soon as possible.
2.6.6 If we cannot deduct fees on time due to issues on your side, and the renewal still fails after the grace period and retention period, we will delete your instances and data. You shall bear the losses incurred therefrom, and we will not compensate you in any form.
2.7 Disclaimer
We do not warrant that: (1) this Service will be error-free or uninterrupted; (2) we will correct all defects or errors related to this Service, or prevent any damage or unauthorized access by third parties related to this Service; or (3) this Service will be compatible with your content or any other hardware, software, system, service, or data not provided by us. To the extent permitted by law, unless otherwise expressly provided, we exclude and expressly reject any warranties, representations, terms, conditions, or other undertakings of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties, representations, terms, conditions, or other commitments regarding marketability, quality satisfaction, non-infringement, or applicability for specific purposes.
Last Updated: July 9, 2024