Elastic Cloud Server Service Statement
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Elastic Cloud Server Service Statement
This Service Agreement (hereinafter referred to as "this Agreement") describes your rights, obligations, and responsibilities of using Huawei Cloud services. Please read the terms carefully, especially the terms that have a significant impact on your rights and interests, such as exemption from liability and limitation of liability. Such terms are in bold in this Agreement
You understand and agree that by using any service as stated under this Agreement, you are deemed to have read and agree to the General Terms of Service in this Agreement and the Dedicated Terms of Service for the service you use. By using any service under this Agreement, this Agreement shall become legally binding on you. If you do not agree to part or all of the terms of this Agreement, you shall stop using any such related services.
1. General Terms of Service
1.1 Contracting Entity: This Agreement is entered into by and between Huawei Cloud Contracting Party as defined in Section 15.4 of Huawei Cloud Customer Agreement (hereinafter referred to as "Huawei Cloud", or "We") and you (or "User"). Once this Agreement takes effect, it has legal effect between you and Huawei Cloud. In the event that you register on behalf of a company or other legal entity, you represent and warrant that you are an authorized representative of the company or legal entity to bind such company or legal entity to the terms of this Agreement.
1.2 Separate Agreement: If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate this Service, you may sign a separate agreement with us or our partners. You acknowledge and agree that you will remain bound by the separate agreement mentioned in this article if you are authorized to access and use this Service.
1.3 Agreement Update: This Agreement is subject to change. We will notify you of any changes to this Agreement by posting a notice on our website or by other means. You can also visit our website to read the latest service agreement. If you do not agree to part or all of the latest version of this Agreement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest version of this Agreement.
1.4 Your Content
1.4.1 The definition and related regulations of "Your Content" are subject to the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_cua.html ).
1.4.2 In terms of your content, except as required by laws and regulations or for your use of this Service, Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.
1.4.3 You have the right to upload, delete, and modify your content. Exercise caution when deleting or modifying data and you shall solely bear the consequences of these operations.
1.4.4 You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.
2. Elastic Cloud Server Terms of Service
2.1 Service Content
2.1.1 An Elastic Cloud Server (ECS) is a basic computing component that consists of vCPUs, memory, and Elastic Volume Service (EVS) disks. After an ECS is created, you can use it on the cloud just like a local computer or physical server.
2.1.2 Long-Term Contract Plan
The Long-Term Contract Plan is a preferential pricing plan offered by Huawei Cloud based on the user's commitment to long-term use of a specific product. At the time of purchase, the user enters into an agreement with Huawei Cloud and commits to a certain purchase quantity and usage period. During the term of the agreement, the user shall not cancel automatic renewal in advance or unsubscribe from the product. Subject to these conditions, Huawei Cloud will provide the user with preferential pricing.
2.2 Collection and processing of your personal data
you understand and agree that HUAWEI CLOUD has the right to collect, use, and process your personal data in accordance with the Privacy Policy Statement (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_prp.html ). Huawei Cloud promises to respect and protect your privacy in accordance with the Privacy Policy Statement.
2.3 Processing Your Content Data
You understand and agree that the parties shall process the personal data contained in Your Content in accordance with the Data Processing Addendum (https://www.huaweicloud.com/intl/en-us/declaration-sg/sa_dpa.html ). Huawei Cloud promises to process the personal data contained in Your Content in accordance with the Data Processing Addendum.
2.4 Service Pricing
2.4.1 The service expenditures are displayed on your subscription page. You can select services as needed and pay for them at the total price displayed on the console. You can choose the prepaid or postpaid payment.
2.4.2 Prepaid:
2.4.2.1 Huawei Cloud only provides you with services after you pay for them.
2.4.2.2 If both parties are willing to continue the cooperation after the service period expires, you shall pay the renewal expenditure at least seven days before the expiration.
2.4.3 Postpayment: You can use the service first and then pay for it. For details about the expenditure deduction rules, see the valid billing modes and standards of postpaid services on the Huawei Cloud website.
2.4.4 Huawei Cloud reserves the right to stop providing services and/or technical support for you or terminate services and/or technical support before you pay the expenditures as agreed.
2.4.5 You fully understand that all free services and special offers in Huawei Cloud are available only once and shall not offset the service fee.
2.5 Restrictions
You may not use the Elastic Cloud Server in any of the following ways:
Do not use ECSs as unauthorized servers for any illegal or violation activities, such as gambling or cross-border VPN.
Do not use ECSs for fraudulent transactions, such as click farming on e-commerce websites.
Do not use ECSs to initiate network attacks, such as DDoS attacks, CC attacks, web attacks, brute force cracking, or to spread viruses and Trojan horses.
Do not use ECSs for traffic transit.
Do not use ECSs for web crawling.
Do not use ECSs to detect other systems like scanning or penetration unless otherwise being authorized.
Do not deploy any illegal websites or applications on ECSs.
Do not use ECSs to send spams or engage in activities that violate personal privacy.
If you use products under the Long-Term Contract Plan, you shall not cancel automatic renewal or unsubscribe from the product before the committed term expires.
In the event of the above-mentioned behavior, we have the right to suspend or terminate the provision of Elastic Cloud Server and require you to compensate us for the actual losses caused thereby. In addition, we do not need to refund the cloud service fee and corresponding support service fee you have paid.
2.6 Disclaimer
2.6.1 Huawei Cloud regularly or irregularly provides the spot pricing for spot or spot block instances so that you can obtain instances at steep discounts. The price is adjusted in real time based on the supply of and demand for spot or spot block instances. Huawei Cloud determines whether to provide resources based on the inventory resources and the maximum price you are willing to pay. If the maximum price you are willing to pay is lower than the market price and you have used the spot or spot block instance for one hour, the instance will be reclaimed, its resources will be released, and data will be cleared. Huawei Cloud shall be exempted from liability for service interruptions and data loss caused in this scenario.
2.6.2 Flexus R Instance (FlexusR) is a discounted Huawei Cloud product offered based on the platform’s surplus resources. It allows you to purchase ECS products at a lower price, provided that you agree to proactively release FlexusR instances after receiving a resource reclamation notice from Huawei Cloud. If you do not release them, Huawei Cloud will forcibly reclaim the FlexusR instances once the reclamation time arrives. Upon reclamation, FlexusR instances will be released and all data will be cleared immediately. Huawei Cloud shall not be liable for any service interruptions or data loss arising from this process.
2.6.3 In prepaid payment, if you want to continue using ECS after the service expires, you need to renew it in time, or Huawei Cloud will revoke your permissions on your ECSs. If an expired ECS is not renewed, it will enter a grace period and the instance data will be retained or stored according to our policy. If the expired ECS is still not renewed after the grace period ends, Huawei Cloud will release it and delete the instance data. For details, see Resource Suspension and Release. Huawei Cloud shall be exempted from liability for service interruptions and data loss caused in this scenario.
2.6.4 In pay-per-use payment, you should top up your account and pay service expenditures so that you can use services continuously. If your account is in arrears, Huawei Cloud will revoke your permissions on your ECSs. Your ECSs will enter a grace period and the instance data will be retained or stored according to our policy. If the outstanding amount for pay-per-use resources is still not paid off when the grace period ends, Huawei Cloud will release your ECSs and delete the instance data. For details, see Resource Suspension and Release. Huawei Cloud shall be exempted from liability for service interruptions and data loss caused in this scenario.
2.6.5 To provide you with better services, Huawei Cloud has the right to perform regular or irregular maintenance, such as repair, maintenance, upgrade, and optimization, on service platforms or related devices, systems, and software. This may cause short-term interruptions or suspension of your services. Huawei Cloud will send you a notice at an appropriate time in advance. Huawei Cloud shall be exempted from liability for service interruptions and data loss caused in this scenario.
2.6.6 To ensure service security and stability, Huawei Cloud may need to make major adjustments, such as data center abolishment, reconstruction, migration, and device replacement, which may affect your services. Huawei Cloud will notify you at least 30 days in advance so that you can migrate or adjust your service system. You shall actively cooperate with the migration of related data and promise to complete the operations within the time specified by Huawei Cloud after receiving the notice from Huawei Cloud. Otherwise, you shall bear the consequences if you cannot access your services or encounter other problems.
Last updated: December 31, 2025
You can see what is updated in Elastic Cloud Server Service Statement History Version.