Teleperformance is the world's second largest provider of outsourced customer relationship management and call centers. It operates in more than 90 countries and regions and provides services in over 300 languages (including dialects) to more than 170 markets.

With the continuous expansion of business in Chile and Argentina, Teleperformance needed to add 1500 call center agents, but the deployment and O&M of a large number of desktops proved challenging. In addition, Teleperformance's customers have high requirements on data security, as any data loss or leakage could cause severe consequences.

Huawei Cloud's Workspace rose to this challenge, and built a secure and efficient call center office platform for Teleperformance. The powerful cloud desktop service enables quick roll-out and efficient O&M of massive agent desktops, ensuring a good experience for customers across different channels.

• Deployed in the Huawei Cloud region in Chile, the Huawei Delivery Protocol (HDP)-powered Workspace delivers network latency as low as 20 ms and scores 4 in the perceptual evaluation of speech quality (PESQ). This eliminates frame freezing in office operations and allows for smoother exchanges between customer service personnel and customers.

• Five cloud-pipe-device security capabilities and comprehensive security management policies keep customer data within the cloud, preventing data loss, damage, theft, and accidental deletion.

• User groups, scheduled tasks, and message notifications are supported, allowing Teleperformance to manage the service desktops of different customers in a unified manner. This achieves efficient and cost-effective O&M.

• This turnkey solution enables fast roll-out for Teleperformance to maintain rapid service growth at a 35% lower TCO.