Futian District is the center of government administration, finance, commerce, and international exchanges in Shenzhen. It has the highest population density and most active economy not only in Shenzhen, but among the world's largest cities. Working with Huawei Cloud, the Futian district government is using the Pangu Government Model to power three smart government projects: Public Service for Citizen & Business, Gov Governance Digitalization, and Gov Office Digitalization, with the goal of making the city run more efficiently, cultivating a culture of innovation, and enabling sustainable growth that benefits all.
Making the city run more efficiently
Cultivating a culture of innovation
Enabling sustainable growth.
To support the Public Service for Citizen & Business project, the Futian District government deployed its smart government service assistant Xiaofu, which is fine-tuned on massive amounts of government data, both local and national, equipping it with extensive knowledge on government policies, regulations, and government service processes. Powered by Xiaofu, Futian's smart government hotline system has demonstrated remarkable performance in multi-intent understanding and government policy association.
City governance is an extremely complex project that requires the collaboration of over 40 government agencies and bureaus to handle more than 4,000 event scenarios, such as traffic accidents, burst water pipes, objects thrown at a height, and illegal parking. To support Gov Governance Digitalization for a large city district like Futian, the Pangu Government Model must be able to correctly perceive and understand city events based on various types of sensor data, quickly find the responsible departments, and provide appropriate handling suggestions. A highly digitized city generates thousands of petabytes of data a day, including sensor signals from hundreds of types of devices, such as cameras, charging piles, and gas meters. All the collected data is fed into the Pangu Government Model, which is a combination of the NLP and CV models. The model dynamically analyzes multimodal data, including text, videos, and images, and is thus able to accurately understand up to tens of thousands of types of events that are happening in the city in real time. Besides detecting and reporting events, the Pangu model also analyzes their root causes, identifies departments that are responsible for handling each event, and offers handling suggestions. A typical event can be discovered in seconds and correctly dispatched within minutes. City governance efficiency is hugely improved.
With regard to the Gov Office Digitalization project, the Pangu Government Model has been trained on over 400,000 government documents from more than 20 provinces and cities across China. The model accelerates the speed of knowledge search by 100%, with a 30% higher accuracy, and its accuracy in answering complex questions exceeds 95%. Take document generation as an example. The Pangu Government Model can generate 15 types of documents based on outlines, definitions of different roles and responsibilities, and reference documents provided by government employees, offering them an intelligent, personal assistant that improves their office efficiency by 200%.
The Shenzhen Futian district government recently deployed Xiaofu, a smart government service assistant powered by Huawei Cloud's Pangu Government Model, to power several smart government projects. Xiaofu offers a range of intelligent capabilities, including Q&A bot, AI copywriting, city video sensing, video-based multimodal understanding, and open-vocabulary object detection, enabling a closed loop of intelligent event handling that includes perception, understanding, handling, and decision-making.