CEC

Customer Engagement Center (CEC)

30+ Years of Experience in Customer Service

30+ years of industry experience, 100+ product patents, and 50+ industry partners

100% Huawei-developed

Own independent intellectual property rights with our product recognized as a financial IT application innovation customer service product by the People's Bank of China

Global Reach

1,200+ enterprise customers and 150+ carrier customers

Flexible Integration

100+ open interfaces, supporting secondary development and quick integration with internal application systems for enterprises

Recommended Products

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  • Basic Agent
  • Professional Agent
  • Versatile Agent

Why Huawei Cloud CEC

Highly Stable Performance for Multiple Application Scenarios

Highly Stable Performance for Multiple Application Scenarios

  • Carrier-class platform, ensuring your data security and service reliability and protecting your businesses from faults

  • Large capacity and high concurrency, enabling enterprises to have fast and stable network experience

  • Secure and trustworthy cloud call center aligned with Huawei Cloud's focus on security, stability, and quality

Nationwide Coverage, No Need to Deploy Hardware, and Quick Cloudification

Nationwide Coverage, No Need to Deploy Hardware, and Quick Cloudification

  • Nationwide number resources, allowing enterprises to use localized numbers by region

  • High call connection rate, meeting the business efficiency requirements of all domains

  • Multi-specification and high-quality number resources for all businesses, covering all call scenarios

Flexible, Open, and Easy-to-Use Platform for Efficient Business Operations and Management

Flexible, Open, and Easy-to-Use Platform for Efficient Business Operations and Management

  • One-stop call center provisioning for enterprises without application deployment

  • Modular functions, which are easy to use and get started with

  • Visualized online flow editor, enabling enterprises to design IVR flows effortlessly

Elastic and On-demand Capacity Expansion for Lower Costs and Higher Efficiency

Elastic and On-demand Capacity Expansion for Lower Costs and Higher Efficiency

  • Adding or reducing agents based on business requirements to improve cloud service efficiency

  • Pay-per-use charging and flexible selection of business types, meeting customers' diversified configuration requirements

  • Multiple charging modes, minimizing enterprise costs

Building Efficient Call Centers for Enterprises

Building Efficient Call Centers for Enterprises

Video Call Center

  • CEC provides video capabilities for enterprise call centers, including video IVR and point-to-point video calls. This stable enterprise-level service platform enables enterprises to provide face-to-face services for customers at home, enhancing customer experience

Intelligent Robot and IVR Configuration

  • Business administrators can quickly customize IVR businesses and intelligent robots on the visualized configuration page (defining IVR business flows through drag-and-drop operations, using NLP corpora for AI training, using knowledge graphs, or configuring the knowledge base)

Telemarketing

  • Our solution, built on Huawei's 30 years of telecom expertise, enables the reuse of existing customer service agents and telemarketing agents. We also provide outbound call robots that help save agents' time, improve customer service experience, and facilitate the transition to digital customer service and marketing

Continuous business innovation with customers

Continuous business innovation with customers

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