报文样例

• 场景描述：连接机器人

  请求参数:

  {
    "content": "",
    "controlType": "CONNECT",
    "from": "session_1619573111751_user_1619573111751",
    "mediaType": "TEXT",
    "senderNickname": "user_1619573111751",
    "sourceType": "CUSTOMER",
    "timestamp": "1619573122352",
    "to": "1011577355744904195",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "WEB"
  }

  响应参数:

  {
      "resultCode": "0",
      "resultDesc": "connect to robot successfully."
  }

• 场景描述：与机器人交谈请求

  请求参数:

  {
    "content": "版本",
    "controlType": "CHAT",
    "from": "session_1619573111751_user_1619573111751",
    "mediaType": "TEXT",
    "senderNickname": "user_1619573111751",
    "sourceType": "CUSTOMER",
    "timestamp": "1619573123199",
    "to": "1011577355744904195",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "WEB"
  }

  响应参数:

  {
      "resultCode": "0",
      "resultDesc": "Send message to robot successfully"
  }

• 场景描述：机器人转人工请求

  请求参数:

  {
    "content": "",
    "controlType": "TRANS2AGENT",
    "from": "session_1619573111751_user_1619573111751",
    "mediaType": "TEXT",
    "senderNickname": "user_1619573111751",
    "sourceType": "CUSTOMER",
    "timestamp": "1619573129953",
    "to": "1011577355744904195",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "WEB"
  }

  响应参数:

  {
      "resultCode": "0",
      "resultDesc": "transfer from robot to agent success."
  }

• 场景：向座席发送文本消息

  请求参数：

  {
    "content": "这是一条文字消息",
    "controlType": "CHAT",
    "from": "1678101150955228003",
    "mediaType": "TEXT",
    "senderNickname": "user_lk",
    "sourceType": "CUSTOMER",
    "timestamp": "1688038541395",
    "to": "202303061540344336",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "WEB"
  }

  响应参数

  {
      "resultCode": "0",
      "resultDesc": "sendUserMessage successfully."
  }

• 场景：向座席发送图片消息

  请求参数：

  {
    "content": "e31d0e44e82f",
    "controlType": "CHAT",
    "from": "lk_line_05",
    "mediaType": "IMAGE",
    "senderNickname": "lk_line_05",
    "sourceType": "CUSTOMER",
    "timestamp": "1688038541395",
    "to": "202303061540640554",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "LINE"
  }

  响应参数：

  {
      "resultCode": "0",
      "resultDesc": "sendUserMessage successfully."
  }

• 场景：向座席发送音频消息

  请求参数：

  {
    "content": "157831a24986",
    "controlType": "CHAT",
    "from": "lk_line_05",
    "mediaType": "AUDIO",
    "senderNickname": "lk_line_05",
    "sourceType": "CUSTOMER",
    "timestamp": "1688038541395",
    "to": "202303061540640554",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "LINE"
  }

  响应参数：

  {
      "resultCode": "0",
      "resultDesc": "sendUserMessage successfully."
  }

• 场景：向座席发送视频消息

  请求参数：

  {
    "content": "765c360ab724",
    "controlType": "CHAT",
    "from": "lk_line_05",
    "mediaType": "VIDEO",
    "senderNickname": "lk_line_05",
    "sourceType": "CUSTOMER",
    "timestamp": "1688038541395",
    "to": "202303061540640554",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "LINE"
  }

  响应参数：

  {
      "resultCode": "0",
      "resultDesc": "sendUserMessage successfully."
  }

• 场景：向座席发送文件消息

  请求参数：

  {
    "content": "test_txt.txt,6,7d9fbcdd-e306-4b84-9831-163fb760cca9,txt",
    "controlType": "CHAT",
    "from": "1678101150955228003",
    "mediaType": "FILE",
    "senderNickname": "user_lk",
    "sourceType": "CUSTOMER",
    "timestamp": "1688038541395",
    "to": "202303061540344336",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "WEB"
  }

  响应参数：

  {
      "resultCode": "0",
      "resultDesc": "sendUserMessage successfully."
  }

• 场景：向座席发送文件消息-图片

  请求参数：

  {
    "content": "70d46bb7-2272-43b7-acad-c6f893a79848,png",
    "controlType": "CHAT",
    "from": "1678101150955228003",
    "mediaType": "FILE_IMAGE",
    "senderNickname": "user_lk",
    "sourceType": "CUSTOMER",
    "timestamp": "1688038541395",
    "to": "202303061540344336",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "WEB"
  }

  响应参数：

  {
      "resultCode": "0",
      "resultDesc": "sendUserMessage successfully."
  }

• 场景：向座席发送文件消息-视频

  请求参数：

  {
    "content": "0471a58b-0323-4b94-bc90-55ff36344471,mp4",
    "controlType": "CHAT",
    "from": "1678101150955228003",
    "mediaType": "FILE_VIDEO",
    "senderNickname": "user_lk",
    "sourceType": "CUSTOMER",
    "timestamp": "1688038541395",
    "to": "202303061540344336",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "WEB"
  }

  响应参数：

  {
      "resultCode": "0",
      "resultDesc": "sendUserMessage successfully."
  }

• 场景描述：向座席发送网页卡片消息

  请求参数:

  {
    "content": "{\"title\":\"测试title 测试title 测试title\"，\"description\":\"测试描述 测试描述 测试描述 测试描述\"，\"mediaFileId\":\"xxxx-xxxx-xxxx-xxxx-2e171ac78313\"，\"mediaFileType\":\"img\"，\"redirectUrl\":\"https://www.****.com\"}",
    "controlType": "CHAT",
    "from": "session_1619573111751_user_1619573111751",
    "mediaType": "WEBCARD",
    "senderNickname": "user_1619573111751",
    "sourceType": "CUSTOMER",
    "timestamp": "1619573129953",
    "to": "1011577355744904195",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "WEB"
  }

  响应参数:

  {
      "resultCode": "0",
      "resultDesc": "sendUserMessage successfully."
  }
  或
  {
      "resultCode": "3",
      "resultDesc": "The redirection address is not in the trust list， contact operation staff to add it."
  }

• 场景描述：断连请求

  请求参数:

  {
    "content": "",
    "controlType": "DISCONNECT",
    "from": "session_1619573842490_user_1619573842490",
    "mediaType": "TEXT",
    "senderNickname": "user_1619573842490",
    "sourceType": "CUSTOMER",
    "timestamp": "1619573854156",
    "to": "1011577355744904195",
    "userAgent": null,
    "senderAvatar": null,
    "channel": "WEB"
  }

  响应参数:

  {
      "resultCode": "0",
      "resultDesc": "Disconnect robot successfully"
  }