云客服-普通外呼:触发事件

时间:2023-11-01 16:19:59

触发事件

  • 物理话机振铃(AgentOther_PhoneAlerting)
  • 物理话机摘机(AgentOther_PhoneOffhook)
  • 座席忙中(AgentState_Busy)
  • 对方振铃(AgentEvent_Customer_Alerting)
  • 座席进入Talking(AgentEvent_Talking)
  • 外呼失败(AgentEvent_Call_Out_Fail)
  • 外呼失败检测失败原因事件(OUTBOUND_DETECT_EVENT)
support.huaweicloud.com/api-ccfs-cec/cec_05_4084.html