云客服-主动轮询座席侧发送的信息 (poll):报文样例

时间：2024-09-24 14:46:46

云客服

报文样例

场景描述：主动轮询座席侧发送给用户侧的消息

URL：Domain Address/apiaccess/ccmessaging/poll?receiverId=XXXXXXXXXXXXXXXXXXXXXXXX&channel=WEB

请求头:

ccmessaging-token： XXXXXXXXX

响应参数:

{
	"resultCode": "0",
	"resultDesc": "query user messages success.",
	"downlinkMessages": [{
		"from": "1011577355744904195",
		"channel": "WEB",
		"to": "session_fixed_user_fixed",
		"controlType": "CHAT",
		"mediaType": "TEXT",
		"content": "欢迎欢迎，热列欢迎",
		"simQuestions": null,
		"senderNickname": "test",
		"senderAvatar": "1",
		"timestamp": 1619590480756,
		"sourceType": "ROBOT",
		"callId": null,
		"robotGender": "MALE"
	}, {
		"from": "1011577355744904195",
		"channel": "WEB",
		"to": "session_fixed_user_fixed",
		"controlType": "CHAT",
		"mediaType": "TEXT",
		"content": "转人工",
		"simQuestions": null,
		"senderNickname": "test",
		"senderAvatar": "1",
		"timestamp": 1619590482098,
		"sourceType": "ROBOT",
		"callId": null,
		"robotGender": "MALE"
	}, {
		"from": "1011577355744904195",
		"channel": "WEB",
		"to": "session_fixed_user_fixed",
		"controlType": "CHAT",
		"mediaType": "TEXT",
		"content": "已接通座席。",
		"simQuestions": null,
		"senderNickname": "系统",
		"senderAvatar": null,
		"timestamp": 1619590484115,
		"sourceType": "SYSTEM",
		"callId": null,
		"robotGender": null
	}]
}
多媒体库文件场景下：
{
    "downlinkMessages": [
        {
            "callId": null,
            "simQuestions": null, 
            "senderNickname": "agent",
            "handlerType": null,
            "isOfflineStatus": null, 
            "channel": "WEB",
            "senderAvatar": "", 
            "robotGender": null, 
            "mediaType": "IMAGE",
            "associationContentId": null, 
            "content": "1179725658739559425", 
            "receiveTime": null, 
            "controlType": "CHAT", 
            "sourceType": "AGENT",
            "queueFlag": null, 
            "messageCode": "1e1f2bf7-fd6e-4471-a45d-2b43d1eb6272", 
            "from": "202201077401331370",
            "to": "1642643982282972758", 
            "mediaFileType": "png", 
            "contentType": null, 
            "interIdx": null, 
            "timestamp": 1648102235191
        }
    ], 
    "resultCode": "0", 
    "resultDesc": "query user messages success."
}

发送本地文件场景下：
{
    "downlinkMessages": [
        {
            "callId": null, 
            "simQuestions": null, 
            "senderNickname": "agent",
            "handlerType": null, 
            "isOfflineStatus": null, 
            "channel": "WEB", 
            "senderAvatar": "", 
            "robotGender": null,
            "mediaType": "IMAGE", 
            "associationContentId": null, 
            "content": "878e7d9a-8e2f-4893-8b54-352f8ecbf86c", 
            "receiveTime": null, 
            "controlType": "CHAT", 
            "sourceType": "AGENT", 
            "queueFlag": null,
            "messageCode": "9374d9c4-b8ee-4035-aab9-ad5ceddbb856", 
            "from": "202201077401331370", 
            "to": "1642643982282972758", 
            "mediaFileType": "png", 
            "contentType": "1", 
            "interIdx": null, 
            "timestamp": 1648102054235
        }
    ], 
    "resultCode": "0", 
    "resultDesc": "query user messages success."
}

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