云客服-获取座席维度的历史监控指标:样例报文

时间:2024-05-17 09:13:02

样例报文

  • 请求头:
    Content-Type: application/json;charset=UTF-8
    Authorization: ******************
  • 请求参数:
    {
        "ccId":1,
        "vdn":22,
        "agentIds":[295],
        "timeGrain":"15MIN",
        "indexIds":["IDX_COUNT_AGENT_COLLATION","IDX_COUNT_AGENT_SET_BUSY","IDX_DURATION_AGENT_CALL_IN"],
        "mediaType":53,
        "subMediaType":3
    }
  • 响应参数:
    {
        "result": "0",
        "resultCode": "0100000",
        "resultDatas": [
            {
                "idxs": [
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_COUNT_AGENT_COLLATION"
                    },
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_DURATION_AGENT_AVG_COLLATION"
                    },
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_COUNT_AGENT_SET_BUSY"
                    }
                ],
                "id": "11"
            },
            {
                "idxs": [
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_COUNT_AGENT_COLLATION"
                    },
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_DURATION_AGENT_AVG_COLLATION"
                    },
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_COUNT_AGENT_SET_BUSY"
                    }
                ],
                "id": "12"
            }
        ],
        "resultDesc": [
            {
                "idxs": [
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_COUNT_AGENT_COLLATION"
                    },
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_DURATION_AGENT_AVG_COLLATION"
                    },
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_COUNT_AGENT_SET_BUSY"
                    }
                ],
                "id": "11"
            },
            {
                "idxs": [
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_COUNT_AGENT_COLLATION"
                    },
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_DURATION_AGENT_AVG_COLLATION"
                    },
                    {
                        "val": {
                            "2020-08-24 10:30:00.0": "15",
                            "2020-08-24 10:45:00.0": "19"
                        },
                        "id": "IDX_COUNT_AGENT_SET_BUSY"
                    }
                ],
                "id": "12"
            }
        ]
    }
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