云客服-获取指定通话的质检结果:报文样例

时间：2024-09-24 14:46:30

云客服第三方录音质检接口 (asrtrans)

报文样例

场景描述：获取指定通话的质检结果

请求头:

x-app-key:XXXXXXXXXXX  
Authorization:Bearer XXXXXXXXXXX

请求参数:

{
	"call_uuid": "822bbf4d-c4f8-473a-9144-199058375be8"
}

响应参数:

{
	"staff_name": "xieyiling",
	"left_speed": 324.068,
	"create_time": 1635318854,
	"left_speech_ratio": 0.6081,
	"file_name": "1111",
	"right_speech_ratio": 0.185,
	"left_channel": "customer"，
	"call_time": 1635318854,
	"right_channel": "staff",
	"call_id": "17af55af-e51d-4cc0-8a62-84222e1d1eea",
	"segments": [{
		"start_time": 0.0,
		"asr_text": "请问是您想询价吗",
		"speaker": "customer",
		"end_time": 11.32,
		"segment_id": 1
	}, {
		"start_time": 13.36,
		"asr_text": "对",
		"speaker": "staff",
		"end_time": 13.88,
		"segment_id": 2
	}, {
		"start_time": 14.56,
		"asr_text": "那您是打算在北京这边买车是吗",
		"speaker": "customer",
		"end_time": 16.74,
		"segment_id": 3
	}, {
		"start_time": 18.74,
		"asr_text": "是的",
		"speaker": "staff",
		"end_time": 19.68,
		"segment_id": 4
	}, {
		"start_time": 20.28,
		"asr_text": "那您是打算上本地牌照吗",
		"speaker": "customer",
		"end_time": 23.66,
		"segment_id": 5
	}, {
		"start_time": 25.76,
		"asr_text": "北京这边可以上河北的牌照吗",
		"speaker": "staff",
		"end_time": 28.4,
		"segment_id": 6
	}, {
		"start_time": 29.24,
		"asr_text": "不同的城市是有不同的上牌要求的",
		"speaker": "customer",
		"end_time": 37.48,
		"segment_id": 7
	}, {
		"start_time": 38.04,
		"asr_text": "一会给您回电再详细介绍一下",
		"speaker": "customer",
		"end_time": 47.42,
		"segment_id": 8
	}, {
		"start_time": 49.12,
		"asr_text": "可以",
		"speaker": "staff",
		"end_time": 50.22,
		"segment_id": 9
	}, {
		"start_time": 51.0,
		"asr_text": "那您是准备在北京买车是吗",
		"speaker": "customer",
		"end_time": 53.22,
		"segment_id": 10
	}, {
		"start_time": 56.26,
		"asr_text": "有什么优惠吗",
		"speaker": "staff",
		"end_time": 62.96,
		"segment_id": 11
	}, {
		"start_time": 61.7,
		"asr_text": "嗯是这样的",
		"speaker": "customer",
		"end_time": 62.64,
		"segment_id": 12
	}, {
		"start_time": 63.74,
		"asr_text": "部分车型是可以零首付的",
		"speaker": "customer",
		"end_time": 73.28,
		"segment_id": 13
	}, {
		"start_time": 73.76,
		"asr_text": "稍后我让店里的专业顾问再给您详细介绍一下",
		"speaker": "customer",
		"end_time": 78.34,
		"segment_id": 14
	}, {
		"start_time": 80.1,
		"asr_text": "可以",
		"speaker": "staff",
		"end_time": 81.68,
		"segment_id": 15
	}, {
		"start_time": 82.54,
		"asr_text": "您什么时候方便",
		"speaker": "customer",
		"end_time": 85.48,
		"segment_id": 16
	}, {
		"start_time": 86.7,
		"asr_text": "随时可以",
		"speaker": "staff",
		"end_time": 91.28,
		"segment_id": 17
	}, {
		"start_time": 91.72,
		"asr_text": "好的",
		"speaker": "staff",
		"end_time": 92.04,
		"segment_id": 18
	}, {
		"start_time": 92.16,
		"asr_text": "稍后我让负责的同事跟您联系",
		"speaker": "customer",
		"end_time": 95.68,
		"segment_id": 19
	}, {
		"start_time": 93.76,
		"asr_text": "好吧"，
		"speaker": "staff",
		"end_time": 94.04,
		"segment_id": 20
	}, {
		"start_time": 96.18,
		"asr_text": "您还有其他问题吗",
		"speaker": "customer",
		"end_time": 97.82,
		"segment_id": 21
	}, {
		"start_time": 99.52,
		"asr_text": "没有",
		"speaker": "staff",
		"end_time": 100.12,
		"segment_id": 22
	}, {
		"start_time": 100.68,
		"asr_text": "好的那我先挂机了祝您生活愉快再见",
		"speaker": "customer",
		"end_time": 104.12,
		"segment_id": 23
	}],
	"left_silence_time": 40.8,
	"duration": 104.12,
	"right_emotions": [{
		"score": 32.0,
		"type": "negative"
	}, {
		"score": 69.0,
		"type": "positive"
	}],
	"right_silence_time": 84.86,
	"upload_time": 1635318854,
	"left_emotions": [{
		"score": 65.0,
		"type": "negative"
	}, {
		"score": 80.0,
		"type": "positive"
	}],
	"right_speed": 230.53,
	"staff_id": "xieyiling",
	"call_type": 0,
	"status": 2
}

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