云客服-获取通话的状态及ASR结果:报文样例

时间:2024-09-24 14:46:43

报文样例

  • 场景描述:获取通话的状态及ASR结果接口

    请求头:

    x-app-key:************************************  
    X-UserID:1611917095665261978  
    Authorization:Bearer ********************************

    请求参数:

    {
    	"limit": 10,
    	"page": 1,
    	"call_types": [0, 2],
    	"staff_id": null,
    	"upload_from": 1621333149,
    	"upload_to": 1623925149,
    	"status": [2]
    }

    响应参数:

    {
    	"data": [{
    		"calls": [{
    			"staff_name": "*****",
    			"create_time": 1622633782,
    			"left_speed": 241.552,
    			"left_speech_ratio": 0.4613,
    			"file_name": "Consultant",
    			"left_channel": "customer",
    			"right_speech_ratio": 0.3252,
    			"call_time": 1622633782,
    			"inspect_status": 0,
    			"right_channel": "staff",
    			"complain_status": -1,
    			"call_id": "3b9cd7a9-d38c-4aa0-a35d-77f6abb9f497",
    			"left_silence_time": 88.46,
    			"duration": 164.22,
    			"upload_time": 1622633782,
    			"right_silence_time": 110.82,
    			"right_speed": 165.169,
    			"staff_id": "1600226440112042215",
    			"call_uuid": "3b9cd7a9-d38c-4aa0-a35d-77f6abb9f497",
    			"review_status": -1,
    			"call_type": 0,
    			"status": 2
    		}],
    		"call_group_id": "3b9cd7a9-d38c-4aa0-a35d-77f6abb9f497"
    	}, {
    		"calls": [{
    			"staff_name": "*****",
    			"create_time": 1622554272,
    			"left_speed": 307.127,
    			"left_speech_ratio": 0.251,
    			"file_name": "myvoice",
    			"left_channel": "customer",
    			"right_speech_ratio": 0.206,
    			"call_time": 1622554272,
    			"inspect_status": 0,
    			"right_channel": "staff",
    			"complain_status": -1,
    			"call_id": "2ef38e9b-36dd-4c1f-97cb-a665a2d9de3a",
    			"left_silence_time": 260.03,
    			"duration": 347.16,
    			"upload_time": 1622554272,
    			"right_silence_time": 275.65,
    			"right_speed": 318.837,
    			"staff_id": "1600226440112042215",
    			"call_uuid": "2ef38e9b-36dd-4c1f-97cb-a665a2d9de3a",
    			"review_status": -1,
    			"call_type": 0,
    			"status": 2
    		}],
    		"call_group_id": "2ef38e9b-36dd-4c1f-97cb-a665a2d9de3a"
    	}, {
    		"calls": [{
    			"staff_name": "*****",
    			"create_time": 1622552201,
    			"left_speed": 305.061,
    			"left_speech_ratio": 0.251,
    			"file_name": "myvoice",
    			"left_channel": "customer",
    			"right_speech_ratio": 0.206,
    			"call_time": 1622552201,
    			"inspect_status": 0,
    			"right_channel": "staff",
    			"complain_status": -1,
    			"call_id": "4aca6bb8-13e6-4fd8-ac5b-0402fbb5bef4",
    			"left_silence_time": 260.03,
    			"duration": 347.16,
    			"upload_time": 1622552201,
    			"right_silence_time": 275.65,
    			"right_speed": 319.676,
    			"staff_id": "1600226440112042215",
    			"call_uuid": "4aca6bb8-13e6-4fd8-ac5b-0402fbb5bef4",
    			"review_status": -1,
    			"call_type": 0,
    			"status": 2
    		}],
    		"call_group_id": "4aca6bb8-13e6-4fd8-ac5b-0402fbb5bef4"
    	}, {
    		"calls": [{
    			"staff_name": "*****",
    			"create_time": 1622552093,
    			"left_speed": 324.068,
    			"left_speech_ratio": 0.6081,
    			"file_name": "6335",
    			"left_channel": "customer",
    			"right_speech_ratio": 0.185,
    			"call_time": 1622552093,
    			"inspect_status": 0,
    			"right_channel": "staff",
    			"complain_status": -1,
    			"call_id": "4a8507ec-8519-46ab-9ca7-241556a6eb6c",
    			"left_silence_time": 40.8,
    			"duration": 104.12,
    			"upload_time": 1622552093,
    			"right_silence_time": 84.86,
    			"right_speed": 230.53,
    			"staff_id": "1600226440112042215",
    			"call_uuid": "4a8507ec-8519-46ab-9ca7-241556a6eb6c",
    			"review_status": -1,
    			"call_type": 0,
    			"status": 2
    		}],
    		"call_group_id": "4a8507ec-8519-46ab-9ca7-241556a6eb6c"
    	}, {
    		"calls": [{
    			"staff_name": "*****",
    			"create_time": 1622528466,
    			"left_speed": 307.127,
    			"left_speech_ratio": 0.251,
    			"file_name": "myvoice",
    			"left_channel": "customer",
    			"right_speech_ratio": 0.206,
    			"call_time": 1622528466,
    			"inspect_status": 0,
    			"right_channel": "staff",
    			"complain_status": -1,
    			"call_id": "ead642de-fa23-4bc0-adf5-f2bac9614b01",
    			"left_silence_time": 260.03,
    			"duration": 347.16,
    			"upload_time": 1622528466,
    			"right_silence_time": 275.65,
    			"right_speed": 321.354,
    			"staff_id": "1600226440112042215",
    			"call_uuid": "ead642de-fa23-4bc0-adf5-f2bac9614b01",
    			"review_status": -1,
    			"call_type": 0,
    			"status": 2
    		}],
    		"call_group_id": "ead642de-fa23-4bc0-adf5-f2bac9614b01"
    	}, {
    		"calls": [{
    			"staff_name": "*****",
    			"create_time": 1622513361,
    			"left_speed": 306.439,
    			"left_speech_ratio": 0.251,
    			"file_name": "20208650",
    			"left_channel": "customer",
    			"right_speech_ratio": 0.206,
    			"call_time": 1622513361,
    			"inspect_status": 0,
    			"right_channel": "staff",
    			"complain_status": -1,
    			"call_id": "1e158a1a-2f6d-44f6-ba44-b15d52e21651",
    			"left_silence_time": 260.03,
    			"duration": 347.16,
    			"upload_time": 1622513361,
    			"right_silence_time": 275.65,
    			"right_speed": 320.515,
    			"staff_id": "1600226440112042215",
    			"call_uuid": "1e158a1a-2f6d-44f6-ba44-b15d52e21651",
    			"review_status": -1,
    			"call_type": 0,
    			"status": 2
    		}],
    		"call_group_id": "1e158a1a-2f6d-44f6-ba44-b15d52e21651"
    	}],
    	"paging": {
    		"total": 6
    	}
    }
support.huaweicloud.com/api-ccfs-cec/cec_07_2724.html