云客服-座席页面刷新时同步座席状态status和通话信息:报文样例

时间：2024-09-24 14:46:20

云客服座席操作类接口:onlineagent

报文样例

消息头

Content-Type:application/json; charset=UTF-8
Guid：xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

请求参数
无

响应参数

{
    "result": {
        "callinfo": null,
        "agentStateInfo": {
            "callFeature": 0,
            "callData": "",
            "lastState": 255,
            "preBusy": false,
            "firsttalkingFlag": false,
            "workNo": "41001",
            "qcWorkNo": "",
            "callerNo": "",
            "beginHoldTime": null,
            "state": 1,
            "talkingCallfeature": 0,
            "releaseFlag": 0,
            "calledNo": "",
            "mainCallId": "",
            "secondTalkingTime": null,
            "preRest": false,
            "recordID": "",
            "currentTime": "1566636307992",
            "beginTalkingTime": null,
            "partner": "",
            "holdCallId": "",
            "agentStateBeginTime": 1566636286408,
            "curCommand": 0,
            "curCallId": "",
            "cmdBeginTime": ""
        }
    },
    "message": "success",
    "retcode": "0"
}

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