云客服-根据条件统计呼出日结的结果集:样例报文

时间：2024-09-24 14:46:25

云客服历史数据查询类接口

样例报文

请求头：

Content-Type: application/json;charset=UTF-8
Authorization: ******************

请求参数：

{
    "queryParam": {
        "callerNos": ["120002"],
        "beginLogDay": "2021-10-26",
        "endLogDay": "2021-10-26",
        "callTypes": [7],
        "skillIds": [1,6],
        "subCcNo": 1,
        "vdn": 32
    }
}

响应参数：

{
    "result": "0",
    "resultCode": "0100000",
    "resultDatas": [
        {
            "failTimeGt10": 0,
            "outSuccWaitAnsNum": 2,
            "callType": 7,
            "callerNo": "120002",
            "maxCallTime": 38,
            "callTimeLt60": 2,
            "preViewedTransferNum": 0,
            "failTimeLt10": 0,
            "succAckTimeGt10": 1,
            "minWaitAnsTime": 1,
            "autoCallSuccNum": 0,
            "hangUpNum": 0,
            "preOccupiedSuccNum": 0,
            "preAgentNum": 0,
            "zeroNum": 0,
            "subCcNo": 1,
            "ivrOnlyTime": 0,
            "succAckTimeLt30": 2,
            "serviceNo": 1,
            "maxWaitAnsTime": 15,
            "obsServiceNo": "-1",
            "failTimeLt5": 0,
            "reservedCol3": 2,
            "ivrOnlyNum": 0,
            "reservedCol2": 0,
            "failTimeLt3": 0,
            "reservedCol1": 0,
            "reservedCol7": 0,
            "reservedCol6": 0,
            "reservedCol5": 0,
            "reservedCol4": 0,
            "preOccupiedAgentSuccNum": 0,
            "autoCallNum": 0,
            "hangUpReleaseNum": 0,
            "preTotalTime": 0,
            "preFailQueueWaitTime": 0,
            "preAbortQueueWaitNum": 0,
            "failTimeGt60": 0,
            "orgCcNo": 1,
            "succWaitAnsTime": 16,
            "callTimeGt60": 0,
            "outVdnTime": 105,
            "callTimeLt5": 0,
            "callTimeLt3": 0,
            "succAckTimeLt5": 1,
            "ivrCallSuccNum": 0,
            "preCallNum": 0,
            "succAckTimeLt10": 1,
            "outCallSuccNum": 2,
            "succAckTimeLt3": 1,
            "callTimeGt10": 2,
            "vdn": 32,
            "preAgentSuccNum": 0,
            "reservedCol10": 0,
            "outOccupyNum": 2,
            "ivrOccupyNum": 0,
            "beginLogDay": "2021-10-26",
            "reservedCol18": 0,
            "reservedCol17": 0,
            "reservedCol16": 0,
            "reservedCol15": 0,
            "reservedCol14": 0,
            "reservedCol13": 0,
            "reservedCol12": 0,
            "failTimeLt60": 0,
            "reservedCol11": 0,
            "hangUpTime": 0,
            "preOccupiedSuccAckTime": 0,
            "ivrOnlySuccNum": 0,
            "reservedCol19": 0,
            "autoAnsTime": 0,
            "callTimeLt10": 0,
            "outWaitAnsTime": 16,
            "currentSkillId": 1,
            "failQueueWaitNum": 0,
            "reservedCol20": 0,
            "reservedCol9": 0,
            "reservedCol8": 0,
            "outCallCostMinute": 2,
            "currentAgentId": 40002,
            "succAckTimeGt60": 0,
            "agentHangUpLt3": 0,
            "preQueueWaitTime": 0,
            "preQueueWaitNum": 0,
            "preViewedCallSuccNum": 0,
            "minCallTime": 26,
            "preOccupiedCallNum": 0,
            "agentTransferNum": 1,
            "succAckTimeLt60": 2,
            "preTransferNum": 0,
            "preViewedSuccAckTime": 0,
            "preFailQueueWaitNum": 0,
            "endLogDay": "2021-10-26",
            "preNoAckNum": 0,
            "ivrCallTime": 0,
            "failTimeLt30": 0,
            "preViewedCallNum": 0,
            "callTimeLt30": 1,
            "serCcNo": 1,
            "preCallSuccNum": 0,
            "outCallTime": 64,
            "preOccupiedTransferNum": 0,
            "failQueueWaitTime": 0,
            "preOccupiedAgentSuccTime": 0,
            "outCallAllCostMinute": 1,
            "autoTransferNum": 0
        },
	{......}
    ],
    "resultDesc": [
        {
            "failTimeGt10": 0,
            "outSuccWaitAnsNum": 2,
            "callType": 7,
            "callerNo": "120002",
            "maxCallTime": 38,
            "callTimeLt60": 2,
            "preViewedTransferNum": 0,
            "failTimeLt10": 0,
            "succAckTimeGt10": 1,
            "minWaitAnsTime": 1,
            "autoCallSuccNum": 0,
            "hangUpNum": 0,
            "preOccupiedSuccNum": 0,
            "preAgentNum": 0,
            "zeroNum": 0,
            "subCcNo": 1,
            "ivrOnlyTime": 0,
            "succAckTimeLt30": 2,
            "serviceNo": 1,
            "maxWaitAnsTime": 15,
            "obsServiceNo": "-1",
            "failTimeLt5": 0,
            "reservedCol3": 2,
            "ivrOnlyNum": 0,
            "reservedCol2": 0,
            "failTimeLt3": 0,
            "reservedCol1": 0,
            "reservedCol7": 0,
            "reservedCol6": 0,
            "reservedCol5": 0,
            "reservedCol4": 0,
            "preOccupiedAgentSuccNum": 0,
            "autoCallNum": 0,
            "hangUpReleaseNum": 0,
            "preTotalTime": 0,
            "preFailQueueWaitTime": 0,
            "preAbortQueueWaitNum": 0,
            "failTimeGt60": 0,
            "orgCcNo": 1,
            "succWaitAnsTime": 16,
            "callTimeGt60": 0,
            "outVdnTime": 105,
            "callTimeLt5": 0,
            "callTimeLt3": 0,
            "succAckTimeLt5": 1,
            "ivrCallSuccNum": 0,
            "preCallNum": 0,
            "succAckTimeLt10": 1,
            "outCallSuccNum": 2,
            "succAckTimeLt3": 1,
            "callTimeGt10": 2,
            "vdn": 32,
            "preAgentSuccNum": 0,
            "reservedCol10": 0,
            "outOccupyNum": 2,
            "ivrOccupyNum": 0,
            "beginLogDay": "2021-10-26",
            "reservedCol18": 0,
            "reservedCol17": 0,
            "reservedCol16": 0,
            "reservedCol15": 0,
            "reservedCol14": 0,
            "reservedCol13": 0,
            "reservedCol12": 0,
            "failTimeLt60": 0,
            "reservedCol11": 0,
            "hangUpTime": 0,
            "preOccupiedSuccAckTime": 0,
            "ivrOnlySuccNum": 0,
            "reservedCol19": 0,
            "autoAnsTime": 0,
            "callTimeLt10": 0,
            "outWaitAnsTime": 16,
            "currentSkillId": 1,
            "failQueueWaitNum": 0,
            "reservedCol20": 0,
            "reservedCol9": 0,
            "reservedCol8": 0,
            "outCallCostMinute": 2,
            "currentAgentId": 40002,
            "succAckTimeGt60": 0,
            "agentHangUpLt3": 0,
            "preQueueWaitTime": 0,
            "preQueueWaitNum": 0,
            "preViewedCallSuccNum": 0,
            "minCallTime": 26,
            "preOccupiedCallNum": 0,
            "agentTransferNum": 1,
            "succAckTimeLt60": 2,
            "preTransferNum": 0,
            "preViewedSuccAckTime": 0,
            "preFailQueueWaitNum": 0,
            "endLogDay": "2021-10-26",
            "preNoAckNum": 0,
            "ivrCallTime": 0,
            "failTimeLt30": 0,
            "preViewedCallNum": 0,
            "callTimeLt30": 1,
            "serCcNo": 1,
            "preCallSuccNum": 0,
            "outCallTime": 64,
            "preOccupiedTransferNum": 0,
            "failQueueWaitTime": 0,
            "preOccupiedAgentSuccTime": 0,
            "outCallAllCostMinute": 1,
            "autoTransferNum": 0
        },
	{......}
    ]
}

上一篇：云客服-新增外呼活动的特殊日期:请求说明

下一篇：云客服-根据条件统计呼出日结的结果集:响应消息