云客服-获取指定通话的质检结果:报文样例

时间：2024-09-24 14:46:29

云客服

报文样例

场景描述：获取指定通话的质检结果接口。

请求头:

x-app-key:************************************  
X-UserID:1611917095665261978  
Authorization:Bearer ********************************

请求参数:

{		
	"call_uuid": "434l2j4242424jjl242"
}

响应参数:

{
	"staff_name": "xieyiling",
	"left_speed": 324.068,
	"create_time": 1635318854,
	"left_speech_ratio": 0.6081,
	"file_name": "1111",
	"right_speech_ratio": 0.185,
	"left_channel": "customer",
	"call_time": 1635318854,
	"right_channel": "staff",
	"call_id": "17af55af-e51d-4cc0-8a62-84222e1d1eea",
	"segments": [{
		"start_time": 0.0,
		"asr_text": "请问是您想询价吗",
		"speaker": "customer",
		"end_time": 11.32,
		"segment_id": 1
	}, {
		"start_time": 13.36,
		"asr_text": "对",
		"speaker": "staff",
		"end_time": 13.88,
		"segment_id": 2
	}, {
		"start_time": 14.56,
		"asr_text": "那您是打算在北京这边买车是吗",
		"speaker": "customer",
		"end_time": 16.74,
		"segment_id": 3
	}, {
		"start_time": 18.74,
		"asr_text": "是的",
		"speaker": "staff",
		"end_time": 19.68,
		"segment_id": 4
	}],
	"left_silence_time": 40.8,
	"duration": 104.12,
	"right_emotions": [{
		"score": 32.0,
		"type": "negative"
	}, {
		"score": 69.0,
		"type": "positive"
	}],
	"right_silence_time": 84.86,
	"upload_time": 1635318854,
	"left_emotions": [{
		"score": 65.0,
		"type": "negative"
	}, {
		"score": 80.0,
		"type": "positive"
	}],
	"right_speed": 230.53,
	"staff_id": "1679888582905592626",
	"call_type": 0,
	"status": 2
}

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