云客服-获取座席实时监控指标:样例报文

时间：2024-05-17 09:12:42

云客服

样例报文

请求头：

Content-Type: application/json;charset=UTF-8
Authorization: ******************

请求参数：

{
    "ccId":1,
    "vdn":170,
    "agentIds":[1032,1099],
    "indexIds":["IDX_AGENT_PHONE","IDX_AGENT_CURRENT_STATE","IDX_DURATION_AGENT_CURRENT_STATE","IDX_AGENT_ LOG IN_SKILLS"]
}

响应参数：

{
    "result": "0",
    "resultCode": "0100000",
    "resultDatas": [
        {
            "idxs": [
                {
                    "val": "88880103",
                    "id": "IDX_AGENT_PHONE"
                },
                {
                    "val": 7,
                    "id": "IDX_AGENT_CURRENT_STATE"
                },
                {
                    "val": 17728,
                    "id": "IDX_DURATION_AGENT_CURRENT_STATE"
                },
                {
                    "val": [
                        3
                    ],
                    "id": "IDX_AGENT_LOGIN_SKILLS"
                }
            ],
            "id": 1032
        },
        {
            "idxs": [
                {
                    "val": "88881609",
                    "id": "IDX_AGENT_PHONE"
                },
                {
                    "val": 1,
                    "id": "IDX_AGENT_CURRENT_STATE"
                },
                {
                    "val": 1414,
                    "id": "IDX_DURATION_AGENT_CURRENT_STATE"
                },
                {
                    "val": [
                        2,
                        4
                    ],
                    "id": "IDX_AGENT_LOGIN_SKILLS"
                }
            ],
            "id": 1099
        }
    ],
    "resultDesc": [
        {
            "idxs": [
                {
                    "val": "88880103",
                    "id": "IDX_AGENT_PHONE"
                },
                {
                    "val": 7,
                    "id": "IDX_AGENT_CURRENT_STATE"
                },
                {
                    "val": 17728,
                    "id": "IDX_DURATION_AGENT_CURRENT_STATE"
                },
                {
                    "val": [
                        3
                    ],
                    "id": "IDX_AGENT_LOGIN_SKILLS"
                }
            ],
            "id": 1032
        },
        {
            "idxs": [
                {
                    "val": "88881609",
                    "id": "IDX_AGENT_PHONE"
                },
                {
                    "val": 1,
                    "id": "IDX_AGENT_CURRENT_STATE"
                },
                {
                    "val": 1414,
                    "id": "IDX_DURATION_AGENT_CURRENT_STATE"
                },
                {
                    "val": [
                        2,
                        4
                    ],
                    "id": "IDX_AGENT_LOGIN_SKILLS"
                }
            ],
            "id": 1099
        }
    ]
}

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