云客服-主动轮询座席侧发送的信息 (poll):报文样例

时间：2023-11-01 16:19:59

云客服

报文样例

场景描述：样例报文

URL：Domain Address/apiaccess/ccmessaging/poll?receiverId=XXXXXXXXXXXXXXXXXXXXXXXX&channel=WEB

请求头:

ccmessaging-token： XXXXXXXXX

响应参数:

{"resultCode": "0"，"resultDesc": "query user messages success."，"downlinkMessages": [{"from": "1011577355744904195"，"channel": "WEB"，"to": "session_fixed_user_fixed"，"controlType": "CHAT"，"mediaType": "TEXT"，"content": "欢迎欢迎，热列欢迎"，"simQuestions": null，"senderNickname": "test"，"senderAvatar": "1"，"timestamp": 1619590480756，"sourceType": "ROBOT"，"callId": null，"robotGender": "MALE"}， {"from": "1011577355744904195"，"channel": "WEB"，"to": "session_fixed_user_fixed"，"controlType": "CHAT"，"mediaType": "TEXT"，"content": "转人工"，"simQuestions": null，"senderNickname": "test"，"senderAvatar": "1"，"timestamp": 1619590482098，"sourceType": "ROBOT"，"callId": null，"robotGender": "MALE"}， {"from": "1011577355744904195"，"channel": "WEB"，"to": "session_fixed_user_fixed"，"controlType": "CHAT"，"mediaType": "TEXT"，"content": "已接通座席。"，"simQuestions": null，"senderNickname": "系统"，"senderAvatar": null，"timestamp": 1619590484115，"sourceType": "SYSTEM"，"callId": null，"robotGender": null}]}多媒体库文件场景下：{    "downlinkMessages": [        {            "callId": null，             "simQuestions": null，             "senderNickname": "agent"，             "handlerType": null，             "isOfflineStatus": null，             "channel": "WEB"，             "senderAvatar": ""，             "robotGender": null，             "mediaType": "IMAGE"，             "associationContentId": null，             "content": "1179725658739559425"，             "receiveTime": null，             "controlType": "CHAT"，             "sourceType": "AGENT"，             "queueFlag": null，             "messageCode": "1e1f2bf7-fd6e-4471-a45d-2b43d1eb6272"，             "from": "202201077401331370"，             "to": "1642643982282972758"，             "mediaFileType": "png"，             "contentType": null，             "interIdx": null，             "timestamp": 1648102235191        }    ]，     "resultCode": "0"，     "resultDesc": "query user messages success."}发送本地文件场景下：{    "downlinkMessages": [        {            "callId": null，             "simQuestions": null，             "senderNickname": "agent"，             "handlerType": null，             "isOfflineStatus": null，             "channel": "WEB"，             "senderAvatar": ""，             "robotGender": null，             "mediaType": "IMAGE"，             "associationContentId": null，             "content": "878e7d9a-8e2f-4893-8b54-352f8ecbf86c"，             "receiveTime": null，             "controlType": "CHAT"，             "sourceType": "AGENT"，             "queueFlag": null，             "messageCode": "9374d9c4-b8ee-4035-aab9-ad5ceddbb856"，             "from": "202201077401331370"，             "to": "1642643982282972758"，             "mediaFileType": "png"，             "contentType": "1"，             "interIdx": null，             "timestamp": 1648102054235        }    ]，     "resultCode": "0"，     "resultDesc": "query user messages success."}

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