Service Assurance

Huawei Cloud's professional O&M teams provide a full range of technical support services for you.

24/7 Service Support

Professional HUAWEI CLOUD experts are at your service around the clock.

If you encounter any problems while using Huawei Cloud, you can submit a service ticket.

Extra technical support for Basic Support Plans is free for trial before Sept. 30, 2023. To get technical support after this time point, upgrade your support plan.

Refund

If you are not satisfied with any Huawei Cloud products you purchased, you can request a refund. View unsubscription rules

Submit Refund Request

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Generate Refund Ticket

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