This Service Agreement (hereinafter referred to as "this Agreement") describes your rights, obligations, and responsibilities when using Huawei Cloud services. Please read the terms carefully, especially those that have a significant impact on your rights and interests, such as exemption from liability and limitation of liability. Such terms are in bold in this Agreement.

You understand and agree that by using any service as stated under this Agreement, you are deemed to have read and agreed to the General Terms and service-specific terms in this Agreement. By using any service covered by this Agreement, this Agreement shall become legally binding on you. If you do not agree to part or all of the terms of this Agreement, you shall stop using related services.

1. General Terms

1.1 Contracting Entity. This Agreement is entered into by and between you (or "user") and the Huawei Cloud contracting entity (hereinafter referred to as "Huawei Cloud", "we" or "us"). The contracting entity is what displayed in your account center. Once this Agreement takes effect, it will have legal effect between you and Huawei Cloud. You confirm that you are a natural person, legal person, or organization that has full capacity for civil conduct and may independently carry out civil juristic acts. If the foregoing is not true, please do not use any Huawei Cloud services. If you do, you shall be responsible for any consequences thereby. In addition, Huawei Cloud has the right to cancel (or permanently freeze) your account and claim compensation from you. In the event that you register on behalf of a company or other legal entity, you represent and warrant that you are an authorized representative of the company or legal entity that can legally bind such company or legal entity to the terms of this Agreement.

1.2 Separate Agreement. If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate this Service, you may sign a separate agreement with us or our partners. You acknowledge and agree that you will still need to comply with this Agreement and the separate agreement mentioned in this article even if you are authorized to access and use this Service in another way. In the event of a conflict between the separate agreement and this Agreement, the separate agreement shall prevail.

1.3 Agreement Update. This Agreement is subject to change at any time. We will notify you of any changes to this Agreement by posting a notice on our website or by other means. You can also visit our website to read the latest service statement. If you do not agree any part of the latest version of this Agreement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest version of this Agreement.

1.4 Service Maintenance. We may maintain this Service at any time. This includes upgrading applications, installing patches, fixing bugs, or other updates. We will use all reasonable efforts to notify you of such maintenance events (except for emergency maintenance). You shall agree to use your best efforts to comply with any cooperation requirements you are notified of.

1.5 Your Content

1.5.1 The definition and related regulations of "Your Content" are subject to the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/eu/declaration/sa_cua.html).

1.5.2 In terms of your content, except as required by laws and regulations or for your use of this Service, Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.

1.5.3 You have the right to upload, delete, and modify your content. Exercise caution when deleting or modifying data, as you will bear the sole responsibility for the consequences of these operations.

1.5.4 You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.

1.6 You are responsible for your end users. If your end users violate laws and regulations when using services related to this Agreement, or improperly use related services and cause damages to third parties or Huawei Cloud, you will be liable for compensation.

1.7 Our Limited Warranty

1.7.1 The provisioning of a Huawei Cloud service is dependent on the availability and product features of the cloud service at the time of provisioning, and does not constitute a commitment of Huawei Cloud to provide the cloud service for a long time after a certain lifecycle of the cloud service ends.

1.7.2 You understand and agree to our limited warranty in terms of the SLA in Clause 4.3 "Our Limited Warranty" of the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/eu/declaration/sa_cua.html).

1.8 Agreement by Both Parties

1.8.1 You understand and agree that your use of this Service must comply with all applicable laws and regulations. We provide you with standard services only in accordance with your instructions and are not responsible for the legal compliance of your use of this Service. If we reasonably believe that you have violated any laws, regulations, or the rights of third parties when you use this Service, or have violated the terms of related agreements (including Legal Statement, Privacy Statement, Acceptable Use Policy, Huawei Cloud Customer Agreement, and other agreements related to you on the Huawei Cloud official website) ("Prohibited Content"), we have the right to delete Prohibited Content, prohibit your use of related services and access to related content, or suspend services. In addition, you shall compensate for all losses caused to Huawei Cloud attributable to your default, breach, violation, act, or omission.

1.8.2 Huawei Cloud only provides O&M for Huawei Cloud services. You are responsible for the security and stability of your network and devices. If any device fault or network interruption occurs due to your own or third-party reasons, you shall resolve the issue in a timely manner to avoid impacts on Huawei Cloud services.

1.8.3 When the lifecycle of a specific cloud service product reaches the end of marketing (EOM), end of service and support (EOS), or end of all service activities, we will use our best commercial efforts to notify you. After reading and understanding the notification, you can agree to upgrade related services or migrate related services to updated software and hardware.

1.9 Disclaimer

1.9.1 You understand and agree to Article 4.4 "Disclaimers", Article 8.1 "Limitation of Liabilities", Article 8.2 "Exclusion of Liabilities", and other terms related to the scope of exemption from liability in the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/eu/declaration/sa_cua.html). You also understand and agree to comply with the disclaimer in service-specific terms of this Agreement.

1.9.2 You understand and agree that we are not liable for unavailability of this Service and any consequences therefrom in the following situations:

1) Service unavailability or any legal consequences caused by your refusal to provide relevant information or the information provided does not meet service requirements

2) Service unavailability due to your reasons or other non-Huawei Cloud reasons

3) Service unavailability during regular service maintenance

1.9.3 You understand and agree that before the lifecycle of a specific cloud service reaches the end of all service activities, we will use our best commercial efforts to notify you. You will need to migrate or upgrade related workloads within a certain time window based on the notification of Huawei Cloud. If you do not choose to upgrade this Service to a new version that has become available, you agree that Huawei Cloud has the right to automatically upgrade it when the right opportunity arises. We shall not be held liable for any potential service outages arising from the upgrade.

     

2. Enterprise Switch Service Terms

2.1 Service Content: This Service refers to Enterprise Switch and related technical and network support services provided by Huawei Cloud presented on the Huawei Cloud website.

2.2 Collection and Processing of Your Personal Data

For the entire service process, you understand and agree that Huawei Cloud is entitled to collect, use, and process your personal data in accordance with the Privacy Statement (https://www.huaweicloud.com/eu/declaration/sa_prp.html).

2.3 Personal Data Processing

2.3.1 Processing Personal Data Contained in Your Content

You understand and agree that both parties shall process the personal data contained in Your Content in accordance with the Data Processing Addendum (https://www.huaweicloud.com/eu/declaration/sa_dpa.html). Huawei Cloud promises to process the personal data contained in Your Content in accordance with the Data Processing Addendum.

2.4 Restrictions: You shall not use Enterprise Switch to:

1) Compromise or attempt to compromise network security through actions, including but not limited to phishing, hacking, engaging in network fraud, spreading viruses, Trojans, or other forms of malware in websites or network spaces; or using virtual servers to attack other websites or servers with scanning, packet sniffing, ARP spoofing, or DDoS attacks.

2) Change or attempt to change the system configurations provided by Huawei Cloud or affect the system or network security.

3) Modify, translate, adapt, lease, sublicense, transfer, or spread any software or service provided by Huawei Cloud, and perform reverse engineering, decompilation, or other actions in an attempt to obtain the source code of the software provided by Huawei Cloud.

4) Copy, spread, transfer, license, or provide others with Enterprise Switch provided by Huawei Cloud without prior written consent of Huawei Cloud.

In the event of any of the above events, we have the right to unilaterally suspend or terminate provisioning this Service to you and ask you to compensate us for any and all losses arising therefrom. In addition, we have the right to withhold any cloud service fees or support service fees you have already paid for.

2.5 Disclaimer: Huawei Cloud shall not be liable for any consequences or service unavailability (or service failure) caused by:

1) Network faults or other faults caused by the services or devices other than those for Enterprise Switch, including but not limited to carrier network faults, on-premises network faults, on-premises device faults, VPN/Direct Connect unavailability, and VPC unavailability.

2) Application abnormalities, hardware and software incompatibility, or attacks, such as hacker attacks, virus intrusion, DDoS attacks, SYN flood attacks, or virus intrusions

3) Excessive service volume that the resource specifications could not handle

4) Abnormal servers where your cloud applications are deployed

5) Your improper operations, negligence, or operations you have authorized, including but not limited to loss or disclosure of data, tokens, and passwords caused by your improper maintenance or storage

6) Your failure to follow the product usage documentation or recommendations provided by Huawei Cloud

7) Planned system maintenance that Huawei Cloud has notified you of in advance, such as cutovers, maintenance, upgrades, or fault simulations

8) Force majeure, including but not limited to natural disasters (such as floods, earthquakes, and plague) and societal events (such as wars, riots, government actions, interruption of telecom backbone lines, hackers, network congestion, technical adjustment of telecom departments, and government control)

Last updated: January 6, 2025