This Service Agreement (hereinafter referred to as "this Agreement") describes your rights, obligations, and responsibilities of using Huawei Cloud services. Please read the terms carefully, especially the terms that have a significant impact on your rights and interests, such as exemption from liability and limitation of liability. Such terms are in bold in this Agreement.

You understand and agree that by using any service as stated under this Agreement, you are deemed to have read and agree to the General Terms of Service in this Agreement and the Dedicated Terms of Service for the service you use. By using any service under this Agreement, this Agreement shall become legally binding on you. If you do not agree to part or all of the terms of this Agreement, you shall stop using any such related services.

1. General Terms of Service

1.1 Contracting Entity: This Agreement is entered into by and between Huawei Cloud Computing Technologies Co., Ltd. (hereinafter referred to as "Huawei Cloud", or "We") and you (or "User"). Once this Agreement takes effect, it has legal effect between you and Huawei Cloud. You acknowledge that you shall be a natural person, legal person, or other organization that has full capacity for civil conduct, and may independently carry out civil juristic acts. If the foregoing is not true, please do not use this Service. Otherwise, you shall bear all consequences caused thereby. In addition, Huawei Cloud has the right to cancel (or permanently freeze) your account and claim compensation from you. In the event that you register on behalf of a company or other legal entity, you represent and warrant that you are an authorized representative of the company or legal entity to bind such company or legal entity to the terms of this Agreement.

1.2 Separate Agreement: If you subscribe to this Service offline, purchase this Service through our partners, or purchase partner products that integrate this Service, you may sign a separate agreement with us or our partners. You acknowledge and agree that you will remain bound by the separate agreement mentioned in this article if you are authorized to access and use this Service.

1.3 Agreement Update: This Agreement is subject to change. We will notify you of any changes to this Agreement by posting a notice on our website or by other means. You can also visit our website to read the latest service agreement. If you do not agree to part or all of the latest version of this Agreement, please stop using this Service. By continuing to use this Service, you acknowledge that you are aware of and agree to the latest version of this Agreement.

1.4 Service Maintenance: We may maintain this Service from time to time through application upgrade, patch installation, or bug fixing. We will use our reasonable efforts to notify you of such maintenance events (except for emergency maintenance). You agree to use your best efforts to comply with any notified cooperation requirements.

1.5 Your Content

1.5.1 The definition and related regulations of "Your Content" are subject to the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/eu/declaration/sa_cua.html).

1.5.2 In terms of your content, except as required by laws and regulations or for your use of this Service, Huawei Cloud is entrusted to process your data only in accordance with your authorization and instructions and the agreement between you and us.

1.5.3 You have the right to upload, delete, and modify your content. Exercise caution when deleting or modifying data and you shall solely bear the consequences of these operations.

1.5.4 You shall back up your data as required. Huawei Cloud provides data backup services only in accordance with relevant laws and regulations.

1.6 You shall be responsible for your end users. If your end users violate laws and regulations when using services related to this Agreement, or improperly use related services and cause damages to third parties or Huawei Cloud, you shall be liable for compensation.

1.7 Our Limited Warranty

1.7.1 The provision of a Huawei Cloud service is based on the availability status and product features of the cloud service at the time of provisioning, and does not constitute a commitment of Huawei Cloud to provide the cloud service for a long time after a certain lifecycle of the cloud service ends.

1.7.2 You understand and agree to our limited warranty in terms of the SLA in Clause 4.3 "Our Limited Warranty" of the Huawei Cloud Customer Agreement (https://www.huaweicloud.com/eu/declaration/sa_cua.html).

1.8 Agreement by Both Parties.

1.8.1 You understand and agree that your use of this Service must comply with applicable laws and regulations. We provide you with standard services only in accordance with your instructions and are not responsible for the legal compliance of your use of this Service. If we reasonably believe that you have violated laws, regulations, or the rights of third parties when using this Service, or violated the terms of related agreements (including Legal Statement, Privacy Statement, Acceptable Use Policy, Huawei Cloud Customer Agreement, and other agreements related to you on the Huawei Cloud official website) ("Prohibited Content"), we have the right to delete Prohibited Content, prohibit your use of related services and access to related content, or suspend services. In addition, you shall compensate for all losses caused to Huawei Cloud attributable to your default, breach, violation, act or omission.

1.8.2 Huawei Cloud provides O&M only for Huawei Cloud services. You shall ensure the security and stability of your network and devices. If any device fault or network interruption occurs due to your own or third-party reasons, you shall resolve the issue in a timely manner to avoid impact on Huawei Cloud services.

1.8.3 When the lifecycle of a specific cloud service product reaches the end of marketing (EOM), end of service and support (EOS), or end of all service activities, we will use our best commercial efforts to notify you. After reading and understanding the notification, you can agree to upgrade related services or migrate related services to updated software and hardware.

1.9 Disclaimer

1.9.1 You understand and agree that we are not liable for unavailability of this Service in the following situations:

1) Service unavailability or any legal consequences caused by your refusal to provide relevant information or the information provided does not meet service requirements

2) Service unavailability due to force majeure

3) Service unavailability due to your reasons or other non-Huawei Cloud reasons

4) Service unavailability during regular service maintenance

1.9.2 You understand and agree that before the lifecycle of a specific cloud service reaches the end of all service activities, we will use our best commercial efforts to notify you. You need to migrate or upgrade related workloads within a certain time window based on the notification of Huawei Cloud. If you do not choose to upgrade this Service to a new version available, you agree that Huawei Cloud has the right to automatically upgrade it when the right opportunity arises. We shall not be held liable for any potential service outage arising from the upgrade.

2. Cloud Operations Center Service Specific Terms

2.1 Service Content

Cloud Operations Center (COC) is a unified O&M portal for Huawei Cloud customers to implement IT Service Management (ITSM) and IT Operation Management (ITOM) solutions.

1) COC provides varied features, like the O&M workbench, application resource management, resource O&M, automated O&M, parameter management, incident management, change management, task management, and availability optimization. These features may be optimized or modified by the service provider based on user requirement changes or service version iteration, or they may be suspended temporarily due to scheduled or unscheduled maintenance.

2) This Agreement only applies to your use of this Service via the Huawei Cloud console.

Third-Party Service or Content:

1) When using this Service, you may be provided with services or content from third parties, or you may be presented with links that can redirect you to third-party platforms or websites. For example, WeCom and DingTalk can be used to notify you of messages, and war room requests can be initiated to enable group communication for WeCom and DingTalk.

2) Third-party services or content are independent of this Service. Before you accept the third-party services or agree to be redirected to third-party platforms or websites, please read and decide whether you agree to the terms and privacy statements of the third-party service.

3) We make no representation or warranty of any kind with respect to third-party services, content, or platforms, and shall not be held liable for any losses, damages, expenses, or costs of any nature that may result from the use of such third-party services, content, or platforms.

2.2 Collection and Processing of Your Personal Information

You understand and agree that Huawei Cloud has the right to collect, use, and process your personal data in accordance with the Privacy Policy Statement (https://www.huaweicloud.com/eu/declaration/sa_prp.html). Huawei Cloud promises to respect and protect your privacy in accordance with the Privacy Policy Statement.

2.3 Processing Your Content Data

You understand and agree that the parties shall process the personal data contained in Your Content in accordance with the Data Processing Addendum (https://www.huaweicloud.com/eu/declaration/sa_dpa.html). Huawei Cloud promises to process the personal data contained in Your Content in accordance with the Data Processing Addendum.

2.4 Cooperation You Need to Provide

1) To use COC features such as resource O&M, automated O&M, and chaos engineering, you need to install UniAgent on your host. If data leakage occurs because of your use of unauthorized OSs or software or through device infection by Trojans, you understand and agree to bear the consequences and ensure that Huawei Cloud will not suffer any losses.

2) If you need to perform a chaos drill on your Elastic Cloud Servers (ECSs), first install fault injection probe (hereinafter referred to as "the probe") on your ECSs. The probe is used to inject and rectify faults, and record logs during the drill. After the drill, the system automatically clears the probe. However, the logs will be stored on your ECSs for issue analysis and can be cleared manually.

3) If you need to perform a chaos drill on your Cloud Container Engine (CCE) cluster, first install CCE plug-ins (including coc-cdr-operator and coc-cdr-k8s-network) in your CCE cluster. After the drill, coc-cdr-operator and coc-cdr-k8s-network are uninstalled automatically, but their images remain in the CCE cluster where the fault was injected. You can manually delete the images from the cluster.

2.5 Restrictions

You shall not use COC for any of the following purposes:

1) Unapproved fault injection, script or job execution, and OS patch repair of products on your organization

2) Unauthorized fault injection, script or job execution, and OS patch repair on products of other individuals or organizations

In the event of any of the above, we have the right to unilaterally suspend or terminate the provisioning of this Service to you and ask you to compensate us for any and all losses arising therefrom. In addition, we have the right to withhold any cloud service fees or support service fees you have already paid.

If you apply this Service to specific industries (such as education, healthcare, and banking), you must comply with the user data protection laws and content management laws stipulated by related countries/regions. We do not assume any responsibility for this.

2.6 Service Pricing

The basic features of this Service are free of charge, and some advanced features are charged. You can view the billing details on the service console.

  2.7 Disclaimer

Please carefully read descriptions for COC on the Huawei Cloud official website and ensure that COC is compatible with your OSs, cloud servers, or other products or services. Huawei Cloud is not liable for:

1) Service unavailability or service failures caused by your (or your end users') misoperations or misconfigurations. Before performing a chaos engineering drill, read the chaos engineering drill guide and feature description as well as the tips carefully to develop a comprehensive fault injection solution and an emergency handling plan for risk mitigation.

2) Service unavailability or service failures caused by your (or your end users') failure of evaluation of service impacts. The patch repair feature may restart your hosts, and you shall be aware of the risks, such as service interruption and data loss during host restart. Evaluate the impacts on services comprehensively and back up data in advance. Perform patch repair operations at off-peak times. The script management feature provides high-risk command detection whose result is one of the references for rating script risks. Rate script risks based on actual impacts on your services.

Updated: January 6, 2025